Assistant Manager

Accor; City of Melbourne; On-site; AUD 68,000 - 91,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Waverley RSL Sub Branch Incorporated operates ibis Melbourne Glen Waverley, a hotel offering 155 rooms, a restaurant, bar and conference facilities. The Assistant Manager will lead the Front Office team, coordinating with other departments to create memorable guest experiences and maintain high energy every day.

This permanent full-time role requires a strong front office background, leadership experience, and the ability to work nights, weekends and public holidays.

Qualifications

• Demonstrated leadership experience in Front Office operations.
• Experience as Team Leader or Supervisor in hospitality.
• Proficiency with reservation and PMS systems is a plus.
• Strong multitasking, organisational and time-management skills.
• Excellent written and spoken communication; flexible schedule incl. nights/weekends/holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor and support staff development.
• Collaborate with guests to resolve issues and enhance guest satisfaction.
• Contribute to roster planning and shift preparation.
• Bring authenticity and positive energy to every shift.

Skills

Front Office Leadership

Reservation/Property Management System

Multitasking & Time Management

Written & Verbal Communication

Flexible Schedule (Nights/Weekends)

Tools

PMS Systems

Job description

Conveniently located 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley features 155 modern rooms, a restaurant and bar, and conference facilities filled with natural light. Positioned close to shops, dining and public transport, the hotel offers easy access to Melbourne CBD, the Dandenong Ranges and the Yarra Valley, making it a great place to grow your hospitality career.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Role:

Assistant Manager

Salary:

$79,521.25 annually

Location:

ibis Melbourne Glen Waverley, 297 Springvale Rd, Glen Waverley VIC 3150

Contract:

Permanent Full-Time

Employer:

Waverley RSL Sub Branch Incorporated

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills And Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.