Assistant Manager

Accor Apartments & Realty; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy and Typsy access

Global hospitality network

Job summary

Accor is seeking an Assistant Manager at ibis Melbourne Glen Waverley to orchestrate the Front Office Team and deliver exceptional guest experiences. You will manage daily operations, engage with multiple departments, and maintain high energy across shifts.

The role offers opportunities to coordinate guest feedback, oversee staff performance, and contribute to roster planning while embodying Accor's inclusive culture and hospitality standards.

Qualifications

• Experience in Hotel Front Office Operations with leadership roles such as Team Leader or Supervisor.
• Proficiency with reservation and property management systems is a plus.
• Strong written and spoken communication skills.
• Ability to work a flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm of the hotel's day-to-day operations with expertise.
• Lead the Front Office Team and mentor staff development.
• Collaborate with guests to resolve any challenges.
• Contribute to roster planning and preparation.
• Embrace authenticity and bring your best self to every shift.

Skills

Front Office Leadership

Guest Service Excellence

Reservation & PMS Systems

Multitasking & Time Management

Effective Communication

Flexible Schedule

Tools

Reservation & PMS Systems

Job description

Posted Tuesday 11 August 2026 at 2:00 pm

Conveniently located 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley features 155 modern rooms, a restaurant and bar, and conference facilities filled with natural light. Positioned close to shops, dining and public transport, the hotel offers easy access to Melbourne CBD, the Dandenong Ranges and the Yarra Valley, making it a great place to grow your hospitality career.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.