Assistant Hostel Manager

Aboriginal Hostels; Newcastle City Council; On-site; AUD 40,000 - 60,000; Part time

Job summary

Aboriginal Hostels Limited (AHL) seeks an Assistant Hostel Manager at Durungaling Hostel in Newcastle. The role focuses on delivering excellent customer service to First Nations residents, ensuring they have access to required services during their stay, and maintaining a clean, safe, and welcoming facility.

The position is part-time with a week-on/week-off roster, operating Wednesday to Friday. You will collaborate with a small hostel team and local stakeholders to achieve occupancy targets and

Responsibilities

• Provide high-quality customer service and a welcoming environment for residents.
• Work with local stakeholders to support First Nations people into hostels and connect residents with necessary services.
• Ensure meals are provided and the facility remains clean, safe and well-maintained.

Job description

AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. Since 1973, AHL has been committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia. Join us in making a meaningful impact and supporting our mission to enhance the lives of First Nations communities.

About Aboriginal Hostels Limited (AHL)

AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. Since 1973, AHL has been committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia. Join us in making a meaningful impact and supporting our mission to enhance the lives of First Nations communities.

The key duties of the position include:

About the Role

Working at AHL means being part of a supportive team where the work is practical, people-focused and meaningful. The small things you do each day matter!

AHL is seeking an Assistant Hostel Manager who is passionate about delivering excellent customer service and positive outcomes for First Nations Australians.

Our Assistant Hostel Managers work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay. Your role is to ensure high hostel occupancy and maintain exceptional services to residents.

The Assistant Hostel Manager role is located at Durungaling Hostel, Newcastle. This is a newly created position to facilitate a job share arrangement. The part-time roster involves week on/week off work from Wednesday to Friday.

Why Join Us?

You will join a team that encourages collaboration to achieve outcomes, problem solving, continuous improvement and requires a high level of integrity. We promote a supportive working environment, with a strong commitment to professional growth, inclusion, and public service values.

What we are looking for

We are looking for people who are committed to supporting First Nations peoples and contributing to a safe, respectful and culturally safe environment. passionate about supporting First Nations communities.

While experience in a similar industry is important, a successful Assistant Hostel Manager must have empathy and resilience with a calm but firm demeanour. You will be a hands‑on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming.

Eligibility

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency Head has agreed otherwise, in writing. At AHL to be eligible for this position you should be an Australian Citizen at the closing date of application, unless exceptional circumstances apply.

The successful candidate will be assessed through our pre‑employment screening checks, such as an Australian Criminal History Check, and will normally be subject to a six‑month probation period if new to the APS or has not yet completed their probation period elsewhere in the APS.

Prior to engagement the successful applicants will be required to:

• provide an Australian Citizenship document (e.g. birth certificate or passport);
• undergo a satisfactory National Criminal History Check;
• hold and maintain a working with children check in NSW; and
• meet the fitness for duty requirements.

Getting to know the Aboriginal Hostels Limited

Our purpose is to provide culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities.Across our network of hostels, dedicated AHL staff provide accommodation and meals for residents in a culturally safe and supportive environment. We have a strong network of relationships with other organisations, including First Nations organisations. This network both refers residents to AHL and works alongside AHL to support residents to meet their needs. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up over 40% of our workforce. Working with us will provide you with a chance to contribute to improving the quality of life and economic opportunities for First Nations people.