Roving Hostel Manager - First Nations Community Lead

Ourmob.com.au Chemistry Pty; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Accommodation on site

Meals provided

Job summary

AHL is seeking a Roving Hostel Manager to lead operations across four hostel sites in Leichardt, Tamworth, Newcastle, NSW and Melbourne, VIC. You will oversee service delivery, safety, and cleanliness while building strong relationships with local stakeholders and residents.

This role includes team leadership, performance development, and continuous improvement to keep occupancy high and services exceptional. Accommodation and meals are provided on site.

Qualifications

• Support First Nations communities with respectful service delivery.
• Demonstrate cultural safety and inclusive practice.
• Lead teams and communicate clearly with stakeholders.
• Be reliable, hands-on and capable of practical tasks.
• Proficient with computer systems and quick learner of new software.
• Follow policies, procedures and instructions consistently.
• Contribute to a welcoming, safe environment for residents.

Responsibilities

• Oversee hostel operations across four locations (Leichardt, Tamworth, Newcastle, Melbourne).
• Provide strong team leadership, performance development and continuous improvement.
• Maintain high standards of service delivery, safety and cleanliness.
• Aim for high hostel occupancy and exceptional resident experience.
• Report to Operations Management Team and liaise with National Office.

Skills

First Nations community support

Cultural safety

Team leadership

Communication

Reliability & practicality

Computer literacy

Policy adherence

Job description

About AHL

AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. AHL’s vision is to improve the quality of life and economic opportunities for First Nations people. – since 1973, AHL has been committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia.

About the role

As a Roving Hostel Manager, you’ll take on a broader leadership role, overseeing all aspects of hostel operations while building strong relationships with local stakeholders to support First Nations residents during their stay.

In addition to ensuring high standards in service delivery, safety, and cleanliness, you’ll be responsible for team leadership, performance development, and continuous improvement. Your role will be to ensure hostel occupancy is high and service to residents is exceptional.

You will ensure compliance with AHL policies and operational guidelines, regularly report to the Operations Management Team, and liaise with AHL’s National Office as required. This role requires a proactive manager with strong organisational and people skills, a commitment to excellence, and a passion for delivering services that make a positive impact.

The Roving Hostel Manager will work across our four multi-purpose locations in Leichardt, Tamworth, Newcastle, NSW and Melbourne, VIC. Accommodation and meals will be provided on site.

This is an Affirmative Measures vacancy which means that Aboriginal and Torres Strait Islander applicants only.

Why join us

You will join a team that encourages collaboration to achieve outcomes, problem solving, continuous improvement and requires a high level of integrity. We promote a supportive working environment, with a strong commitment to professional growth, inclusion, and public service values.

What are we looking for

We are looking for people who are:

• passionate about supporting First Nations communities;
• value respect and cultural safety;
• team players and strong communicators;
• reliable and take pride in practical work;
• sound computer literacy skills and the ability to learn systems quickly;
• able to follow policies, procedures and instructions; and
• willing to contribute to a welcoming, clean and comfortable environment for residents.

For further information about the role and how to apply, visit Work with us | Aboriginal Hostels Limited