Assistant Facilities Manager

JLL; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

JLL invites applications for an Assistant Facilities Manager in Melbourne. You will oversee a portfolio including a main corporate site and multiple smaller tenancies, delivering facilities management, compliance, and vendor relationship duties in line with client agreements and JLL policies.

You will support day-to-day operations, interface with stakeholders at all levels, and ensure high standards of customer service. A proactive, collaborative approach and strong communication are essential.

Qualifications

• Strong communicator with good presentation skills and strong verbal & written communication.
• Excellent customer service focus and people skills.
• Prior experience in facilities, property management, hospitality or related field preferred.
• Knowledge of local occupational health and safety requirements and vendor management for specialized services is advantageous.
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS) is advantageous.

Responsibilities

• Ensure compliance with client contract requirements and site procedures.
• Develop and manage relationships with occupier and client to exceed service delivery expectations.
• Assist delivery of customer and property services across the portfolio.
• Assist inspections and reporting within governance timeframes for the portfolio.
• Assist information organization for analysis and presentation to senior management.
• Proactively contribute to efficient running of the portfolio and share improvement ideas.
• Manage vendors and coordinate facilities works as required.
• Adhere to JLL guidelines and drive service level performance.

Skills

Communication

Presentation skills

Verbal & written communication

Customer service

Team player

Problem solving

Job description

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

As the Assistant Facilities Manager you will be a team player who will work with all team members to achieve key compliance and operational KPI’s established by the Client and the responsibility of the JLL Team to deliver.

You will be responsible for you own portfolio including a main corporate site and three smaller tenancies. You will also gain exposure to and support the retail portfolio.

You will support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and in accordance with company policies, procedures and processes.

This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation as well as the public.

The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service.

Major Responsibilities

• Ensure compliance with regulations / requirements of client contract and all site procedures including Landlord Compliance requirements
• Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded
• Assist delivery of customer and property services across the portfolio
• Assist delivery of building inspections and complete associated reports within the governance timeframe for the allocated portfolio
• Assist administration and organisation of information for analysis and presentation to senior management team
• Assist with any duties as assigned by the Senior Facilities Manager
• Proactively contribute to the effective and efficient running of the portfolio, and share ideas for continuous improvement
• Management of vendors, coordinate facilities works as and when required
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
• Provide superior customer service to meet the on-site client’s expectations
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises and across your portfolio

• A strong communicator with good presentation skills and possess strong verbal & written communication skills
• Someone who has a passion for quality –an eye for detail to make sure the best delivery of services
• A team player who is able to cooperate and work well with others to meet targets
• Honest & demonstrate trustworthiness
• Someone who wants to solve problems with the capacity to deal with ambiguity
• Able to work independently and as part of a team
• Prior experience in facilities, property management, hospitality or related field preferred
• Knowledge of local occupational health and safety requirements and vendor management for specialised services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
• Experience in minor projects including office relocations is advantageous.
• Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.