Assistant Director, Performance and Governance, Control Centre Operations – ACT Ambulance Service | Full-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

ACT Ambulance Service is seeking an Assistant Director, Performance and Governance to lead the development and continuous improvement of governance and performance frameworks within the Control Centre. You will provide evidence-based advice to senior leaders, design and maintain performance systems, and drive accountability, quality and operational excellence across the civilian workforce.

Working with operational leaders and ACT Government stakeholders, you will foster a culture of learning,

Responsibilities

• Lead the development and continuous improvement of governance and performance frameworks within the ACTAS Control Centre.
• Provide evidence-based advice to senior leaders that informs decision-making and enhances service delivery.
• Design, implement, and maintain performance systems to establish clear expectations, enable continuous improvement, and support operational excellence.

Job description

Assistant Director, Performance and Governance, Control Centre Operations – ACT Ambulance Service
Full-time Permanent

Details: Are you passionate about performance improvement, quality assurance, governance, and using data to drive better outcomes? The ACT Ambulance Service (ACTAS) is seeking an experienced and motivated Assistant Director, Performance and Governance to lead the development and continuous improvement of performance and governance frameworks within the ACTAS Control Centre. This is a unique opportunity to play a key leadership role in supporting the delivery of high-quality emergency communications services to the ACT community.

Reporting to the Operations Manager, the Assistant Director, Performance and Governance provides strategic and operational leadership to strengthen and sustain the performance of the ACTAS Control Centre's civilian workforce. You will be responsible for designing, implementing, and maintaining performance and governance systems that establish clear expectations, enable continuous improvement, and support operational excellence. Through analysis of performance data and workforce trends, you will provide evidence-based advice to senior leaders that informs decision-making and enhances service delivery.

Working with a high degree of autonomy, you will collaborate closely with operational leaders, Control Centre staff, ESA business areas, and ACT Government stakeholders to drive a culture of accountability, quality, and continuous improvement. The role includes responsibility for leading and developing one direct report.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• Qualifications in training, leadership, emergency management, or related fields will be highly regarded.
• Applicants may be required to undertake a medical assessment.
• To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS) you must be an Australian citizen, a permanent resident or hold a valid work visa.
• If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .