Assistant Director, Business Systems & Reporting

National Library of Australia; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

National Library of Australia in Canberra seeks an EL1 Assistant Director, Business System Management and Reporting to lead a small team supporting Trove and key business systems. You will coordinate planning, reporting and enhancements, while maintaining dashboards and ensuring timely delivery of services.

You will drive stakeholder engagement, manage vendor relationships and oversee incident management with JIRA, fostering a collaborative, high‑performing team culture across the branch.

Qualifications

• Leads and coaches teams to deliver high quality services.
• Builds strong relationships with internal stakeholders and external partners.
• Manages performance and development of staff in a collaborative environment.
• Experience coordinating complex business systems and reporting activities.

Responsibilities

• Lead a small team supporting Trove and multiple business systems.
• Coordinate business planning and reporting activities across the branch.
• Oversee partner usage reporting and maintain the Trove Dashboard.
• Manage requests for system enhancements and improvements.
• Oversee support and incident management processes using JIRA and coordinate UAT.
• Build and manage relationships with technology vendors and service providers.
• Provide leadership through coaching, performance management and change management.

Skills

Leadership

Stakeholder engagement

People management

Team coaching

Performance management

Tools

JIRA

Job description

National Library of Australia in Canberra seeks an EL1 Assistant Director, Business System Management and Reporting to lead a small team supporting Trove and key business systems. You will coordinate planning, reporting and enhancements, while maintaining dashboards and ensuring timely delivery of services.

You will drive stakeholder engagement, manage vendor relationships and oversee incident management with JIRA, fostering a collaborative, high‑performing team culture across the branch.