EL1 - Assistant Director, Business System Management and Reporting

National Library of Australia; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

National Library of Australia in Canberra seeks an EL1 Assistant Director, Business System Management and Reporting to lead a small team supporting Trove and key business systems. You will coordinate planning, reporting and enhancements, while maintaining dashboards and ensuring timely delivery of services.

You will drive stakeholder engagement, manage vendor relationships and oversee incident management with JIRA, fostering a collaborative, high‑performing team culture across the branch.

Qualifications

• Leads and coaches teams to deliver high quality services.
• Builds strong relationships with internal stakeholders and external partners.
• Manages performance and development of staff in a collaborative environment.
• Experience coordinating complex business systems and reporting activities.

Responsibilities

• Lead a small team supporting Trove and multiple business systems.
• Coordinate business planning and reporting activities across the branch.
• Oversee partner usage reporting and maintain the Trove Dashboard.
• Manage requests for system enhancements and improvements.
• Oversee support and incident management processes using JIRA and coordinate UAT.
• Build and manage relationships with technology vendors and service providers.
• Provide leadership through coaching, performance management and change management.

Skills

Leadership

Stakeholder engagement

People management

Team coaching

Performance management

Tools

JIRA

Job description

EL1 - Assistant Director, Business System Management and Reporting

National Library of Australia – Canberra ACT

13d ago , from National Library of Australia

• A unique opportunity to work at one of Australia’s leading cultural institutions
• Lead a capable and collaborative team. This is a great opportunity to develop your leadership skills by coaching staff, driving performance, and fostering a positive team culture.
• Build strong partnerships with internal stakeholders, external partners and technology vendors.

Are you a people-focused leader who enjoys working across business operations, reporting, stakeholder engagement and technology-enabled services?

We're looking for an Assistant Director, Business System Management and Reporting to lead a small team supporting Trove and several key business systems.

In this role, you'll coordinate business planning and reporting activities, oversee partner usage reporting, maintain the Trove Dashboard, and manage requests for system enhancements and improvements. You'll work closely with stakeholders across the branch to ensure priorities are well managed and delivered in a timely manner, helping to deliver reliable services and high-quality outcomes.

As part of a small team, you will support both internal and external users, including responding to enquiries about the Trove Dashboard, the Digitisation Management System, Rapido and the Reshare national resource sharing platform. You'll oversee support and incident management processes using JIRA, coordinate user acceptance testing, and ensure requests are prioritised and managed effectively.

A key part of the role is managing relationships with technology vendors and service providers. As the primary contact for key contracts, you'll work with suppliers and stakeholders to resolve issues, identify opportunities for improvement and ensure services continue to meet business needs.

You will be a strong communicator who provides leadership and support to your team through coaching, performance management, professional development and change leadership. Building strong relationships, fostering collaboration and creating a positive team culture will be central to your success.

This is a diverse and rewarding opportunity for someone who enjoys leading people, improving services, solving problems and delivering practical business outcomes. If you're looking for a role where you can make a meaningful impact while working with a broad range of stakeholders and systems, we'd love to hear from you.

To be successful in this role, you'll bring:

• Strong organisational skills, with the ability to manage competing priorities, coordinate multiple activities and deliver high-quality outcomes.
• The ability to build and maintain productive relationships with a diverse range of stakeholders, including business teams, external partners and technology vendors.
• Strong leadership skills and experience leading, coaching and developing teams in a collaborative and customer-focused environment.
• Experience managing vendor relationships, contracts or SaaS products would be highly regarded.

• A unique opportunity to work at one of Australia’s leading cultural institutions
• Lead a capable and collaborative team. This is a great opportunity to develop your leadership skills by coaching staff, driving performance, and fostering a positive team culture.
• Build strong partnerships with internal stakeholders, external partners and technology vendors.

Are you a people-focused leader who enjoys working across business operations, reporting, stakeholder engagement and technology-enabled services?

We're looking for an Assistant Director, Business System Management and Reporting to lead a small team supporting Trove and several key business systems.

In this role, you'll coordinate business planning and reporting activities, oversee partner usage reporting, maintain the Trove Dashboard, and manage requests for system enhancements and improvements. You'll work closely with stakeholders across the branch to ensure priorities are well managed and delivered in a timely manner, helping to deliver reliable services and high-quality outcomes.

As part of a small team, you will support both internal and external users, including responding to enquiries about the Trove Dashboard, the Digitisation Management System, Rapido and the Reshare national resource sharing platform. You'll oversee support and incident management processes using JIRA, coordinate user acceptance testing, and ensure requests are prioritised and managed effectively.

A key part of the role is managing relationships with technology vendors and service providers. As the primary contact for key contracts, you'll work with suppliers and stakeholders to resolve issues, identify opportunities for improvement and ensure services continue to meet business needs.

You will be a strong communicator who provides leadership and support to your team through coaching, performance management, professional development and change leadership. Building strong relationships, fostering collaboration and creating a positive team culture will be central to your success.

This is a diverse and rewarding opportunity for someone who enjoys leading people, improving services, solving problems and delivering practical business outcomes. If you're looking for a role where you can make a meaningful impact while working with a broad range of stakeholders and systems, we'd love to hear from you.

To be successful in this role, you'll bring:

• Strong organisational skills, with the ability to manage competing priorities, coordinate multiple activities and deliver high‑quality outcomes.
• The ability to build and maintain productive relationships with a diverse range of stakeholders, including business teams, external partners and technology vendors.
• Strong leadership skills and experience leading, coaching and developing teams in a collaborative and customer‑focused environment.
• Experience managing vendor relationships, contracts or SaaS products would be highly regarded.

We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

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