Assistant Community Manager — Resident Experience

Ingenia Communities Group; Hervey Bay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holidays

Employee recognition rewards

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Full-Time Assistant Community Manager for the Hervey Bay site. Reporting to the Community Manager, you will support day-to-day operations, maintain site facilities to a high standard, and deliver welcoming experiences for residents and guests.

You’ll coordinate events, handle administration and reporting, assist with resales and resident queries, and respond to emergencies with calm, problem-solving approach in a friendly, team-driven environment.

Qualifications

• Experience in community or property management.
• Strong organisational skills.
• Effective communication with residents and team.
• Proactive and solution-focused.
• Understanding WHS standards and budgets.

Responsibilities

• Support the Community Manager in day-to-day operations and site upkeep.
• Deliver exceptional service to residents and guests.
• Coordinate events and social activities to build community.
• Manage administration, compliance, and reporting.
• Assist with resales, resident queries, and emergency responses.

Skills

Community management

Organisational skills

Effective communication

Emergency handling

Budget & resources management

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Full-Time Assistant Community Manager to join our team at our Ingenia Lifestyle Hervey Bay site.

Reporting to the Community Manager, you’ll play a key role in supporting the day to day coordination and management of the community – helping us deliver exceptional experiences for our residents.

Hervey Bay Lifestyle offers a friendly community, relaxed coastal living, and convenient access to local amenities and attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Retailer discounts
  
  

In this Role, You’ll

• Support the Community Manager in day-to-day operations, ensuring the site and facilities are maintained to a high standard.
• Deliver exceptional service to residents and guests, fostering a welcoming and safe environment.
• Coordinate events and social activities that build a vibrant, engaged community.
• Manage administration tasks, compliance requirements, and accurate reporting.
• Assist with resales processes, resident queries, and emergency situations when required.
  
  

You’re Likely a Match If You

• Have proven experience in community or property management and strong organisational skills.
• Communicate effectively, showing empathy and professionalism with residents and team members.
• Are proactive, solution-focused, and confident in handling emergencies or unexpected issues.
• Understand compliance, WHS standards, and can manage budgets and resources efficiently.
• Bring a positive, team-oriented attitude and a passion for creating exceptional resident experiences. You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.
  
  

Our Recruitment Process

We Keep Things Simple And Supportive

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!
  
  

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.