Assistant Community Manager

Roundhouse Communities Llc; The Rock; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Gym stipend

Paid time off

Job summary

Roundhouse Communities LLC is seeking an Assistant Community Manager in New South Wales to support the Community Manager across leasing, rent collection, resident relations, and financial reporting. You will help maintain accurate records, handle move-ins/outs, and ensure smooth daily operations.

The role emphasizes ownership of payments, compliance with policies, and assisting with marketing to drive occupancy, while growing into a broader property-management leadership path.

Qualifications

• One year of bookkeeping, accounting, financial, compliance or related experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Knowledge of laws/regulations governing property management.

Responsibilities

• Collect and process rent, track resident accounts, issue late notices, and assist with collections.
• Coordinate move-ins/outs, inspections, deposits, and documentation.
• Respond to resident inquiries, concerns, and complaints promptly.
• Oversee maintenance requests and ensure timely completion of work orders.
• Manage lease renewals, violations, and notices per policy.
• Assist with leasing activities: tours, applications, lease prep.
• Maintain accurate records across CRM and resident files.
• Assist with invoices, financial reporting, occupancy and delinquency tracking.

Skills

Bookkeeping basics

MS Office proficiency

Customer service mindset

Leadership potential

Communication skills

Attention to detail

Property management knowledge

Education

High school diploma or GED

Tools

Yardi Voyager

RentCafe

Appwork

Job description

Final compensation is based on experience, skills, and qualifications.

You're the reason it all runs smoothly.

You are the one who keeps the details straight: the accounts current, the residents heard, the move‑ins seamless. You are right beside the Community Manager, ready to step up, learn the business end to end, and grow into running a property of your own. If that sounds like you, we want to meet you.

At Roundhouse, our mission is simple and serious: putting humanity into housing. Since 2008 we have grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management. We got here by challenging the status quo, building communities people are proud to call home, and developing people who want to lead.

As Assistant Community Manager, you support the Community Manager across every part of the operation, from leasing and rent collection to resident relations and financial reporting.

Our culture

Our culture is what makes Roundhouse unique, and it shows up in how the whole team works:

• One Team: We put people first, work with humility, and celebrate wins together.
• Self‑Starter: We take initiative, own outcomes, and push ideas forward with energy and purpose.
• Forward Thinker: We stay curious, embrace change, and explore better ways to serve our residents and partners.
• Commitment to Excellence: We set high standards, double‑check details, and take pride in doing the work right.

What you’ll own

You keep the day‑to‑day moving and the books accurate. That means you:

• Collect and process rent, track resident accounts, issue late notices, and assist with collections and write‑offs.
• Coordinate move‑ins and move‑outs, including inspections, documentation, and deposit accounting.
• Respond to resident inquiries, concerns, and complaints quickly and professionally.
• Oversee maintenance requests and keep work orders moving to completion.
• Manage lease renewals, violations, and notices in line with company policy.
• Support marketing and community outreach that drives occupancy.
• Help with leasing: give tours, process applications, and prepare lease agreements.
• Keep accurate records across CRM systems and resident files.
• Assist with invoices, financial reporting, occupancy and delinquency tracking, and monthly and annual reporting.
• Hit community goals, including renewals, occupancy, turn times, and at least a 35% rental closing ratio.
• Support resident retention, including organizing and running the occasional resident event.
• Follow all safety procedures in the Employee Handbook, SOPs, and on‑equipment labels.
• Ensure compliance with Fair Housing, safety procedures, and company policy, and represent Roundhouse professionally at all times.

You take initiative, own the details, and keep the property running like it should.

What you bring

• High school diploma or GED.
• At least one year of bookkeeping, accounting, financial, compliance or related experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
• Working knowledge of the laws and regulations that govern property management.
• A genuine customer‑service mindset and real passion for the work.
• A strong desire to lead, both in your role and in your local community.
• Excellent communication and interpersonal skills.

A leg up if you have

• At least two years of sales experience.
• At least one year onsite in multifamily housing.
• Experience with Yardi Voyager, RentCafe, Appwork, or similar CRM tools.

What’s in it for you

This is full‑time work with pay, benefits, and perks built around your well‑being, your growth, and your sense of community.

Health and wellness

• Medical coverage, including a zero‑cost employee plan
• Dental and vision coverage
• Mental wellness program
• Gym membership stipend

Lifestyle and culture

• Paid time off plus 9 company‑paid holidays
• Paid maternity and parental leave
• Employee housing discount
• Cell phone stipend
• Alternative transportation allowance
• Monthly coffee coupon
• Perks at Work program

Recognition and growth

• Professional development support
• Peer recognition program
• Years of service awards
• Infinite Possibilities program

Ready to grow into your next role?

Roundhouse is an equal‑opportunity employer and welcomes candidates from all backgrounds and experiences to apply.

Assistant Community Manager • The Rock, NSW, AU