Assistant Branch Manager - NAPA Traralgon - Full Time

Genuine Parts Company; Traralgon; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company-funded uniform

Team member discounts across brands

Parental leave top-up

Job summary

NAPA is recruiting an Assistant Branch Manager to support the Branch Manager in day-to-day operations and to lead a team of trade and industrial specialists. You will drive sales, service, and customer satisfaction while upholding safety standards.

This role offers a Monday–Friday schedule, team-focused culture, and opportunities for professional development within GPC Asia Pacific’s network of brands including NAPA, Repco and AMX. Strong automotive knowledge is valued.

Qualifications

• Supervisory experience in a store or field environment.
• Experience in trade/industrial sectors (sales, wholesale, or workshop ops) is desirable.
• Ability to build strong relationships with customers and provide solutions.
• Good computer skills and safety awareness.
• Must hold a valid driver’s license.

Responsibilities

• Coach and develop a small team of trade, sales and packing members.
• Provide sales and service to trade, industrial and mining customers leveraging automotive parts knowledge.
• Manage and resolve customer issues/complaints promptly and professionally.
• Build and maintain strong customer relationships and trust.
• Support safety culture and ensure a safe, productive work environment.

Skills

Supervisory experience

Trade/industrial experience

Customer relationship

Problem-solving

Driver's license

Tools

Computer skills

Job description

Oversee & supervise daily store operations; support & develop your team to ensure first-class customer experiences. Assistant Branch Manager NAPA is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we’re accelerating! Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.

Why our team loves working at NAPA:

• Competitive salary + generous incentives for outstanding performance
• Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
• We genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal development plan
• A company-funded, professional uniform
• Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
• We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity.
• We value differences in backgrounds, cultures, abilities, and experiences
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation

About the role:

Our Assistant Branch Managers support the Branch Manager with operations and the day-to-day running of the branch; oversee and supervise a team of trade and Industrial specialists, ensuring their success; maintain a safe workplace.

Duties include:

• Coach, develop, and support a small team of trade, sales & packing team members to reach their full potential
• Provide sales and service to trade, industrial & mining customers leveraging your expert automotive parts/mechanical knowledge
• Manage & resolve customer issues/complaints in a timely & professional manner
• Build and maintain strong customer relationships
• Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
• Note, this role will require lifting, bending & climbing.

Who we’re looking for:

• Supervisory experience or ready to take the next step in your career
• Previous trade/industrial experience, including sales, wholesale, and/or workshop operations experience (desirable)
• Experience building strong relationships with all customers; creating ‘moments that matter’
• A solution-focussed problem-solver
• Sound computer skills
• Conscious of workplace safety always
• Hold a valid driver’s license
• Former GPC team members welcome to apply.

To find out more about NAPA, please visit www.napaparts.com.au or follow us on socials.

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.