Assistant Advisor Scheme Design

Department of Customer Service; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Modern offices

Wellbeing programs

Professional development

Job summary

The Department of Customer Service, NSW, seeks an Assistant Scheme Design Adviser to join the Scheme Design directorate. This ongoing clerk grade 5/6 role works on policy and regulatory design enabling NSW statutory insurance outcomes.

Role based in Sydney CBD or Gosford when in the office. Responsibilities include researching scheme design issues, developing policy options, and preparing briefings and project documents, with a collaborative team focus and strong analytical skills.

Qualifications

• Strong written and verbal communication skills.
• Sound research, analytical and problem-solving skills.
• Ability to manage multiple tasks in a complex, sensitive environment.
• Collaborative approach and willingness to share ideas and support others.
• Interest in public policy, regulation or personal injury insurance.

Responsibilities

• Research, analyse and review emerging scheme design and regulatory issues.
• Help develop evidence-based policy options and advice.
• Prepare clear written material, including briefings, correspondence and project documents.
• Engage with stakeholders and contribute to collaborative policy work.
• Support the coordination and administration of scheme design projects.
• Contribute to priorities across the broader Scheme Design directorate.

Skills

Strong written and verbal comms

Research and analysis

Analytical thinking

Collaborative

Public policy interest

Education

Tertiary qualifications in a relevant discipline

Job description

The State Insurance Regulatory Authority (SIRA) is looking for an Assistant Scheme Design Adviso r to join the Scheme Design directorate. This is an opportunity to build your policy and regulatory design skills while contributing to work that helps shape the future of NSW statutory insurance schemes.

• Role Type: O ngoing clerk grade 5/6 opportunity
• Salary range: $102,936 - $113,579 + super, commensurate with experience.
• Location : Role based in Sydney CBD or Gosford when working in the office

About Us

At SIRA, we regulate motor accidents compulsory third party (CTP) insurance, workers compensation insurance and the homebuilding compensation scheme in NSW. This role sits within the Strategic Projects and Future Design team of the Scheme Design (CTP, Premiums & Markets) directorate. We consider emerging and complex issues affecting the CTP Scheme, undertake strategic policy and design work, and provide advice to senior decision-makers. You will join a supportive team that values curiosity, sound thinking and collaboration. The work is varied and provides an opportunity to learn about complex policy issues while contributing to projects with practical impact.

What you will do

• research, analyse and review emerging scheme design and regulatory issues
• help develop evidence-based policy options and advice
• prepare clear written material, including briefings, correspondence and project documents
• engage with stakeholders and contribute to collaborative policy work
• support the coordination and administration of scheme design projects
• contribute to priorities across the broader Scheme Design directorate.

About you

We are looking for someone who is curious, thoughtful and keen to develop their policy and regulatory design skills. You do not need prior experience in CTP insurance. What matters is your ability to learn, think analytically, communicate clearly and contribute positively to a collaborative team.

You will have

• strong written and verbal communication skills
• sound research, analytical and problem-solving skills
• the ability to work effectively across several tasks in a complex, sensitive and changing environment
• a collaborative approach and willingness to share ideas, ask questions and support others
• an interest in public policy, regulation, scheme design or personal injury insurance.
• Tertiary qualifications in a relevant discipline, or equivalent experience in government, regulation or public policy analysis, are essential

Benefits

• Enjoy genuine flexible working arrangements that support work-life balance.
• Collaborate in state-of-the-art offices designed for innovation and connection.
• Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
• Take advantage of excellent professional development and learning opportunities to help you thrive.

Essential Requirements

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or in the process of relocating to NSW
• Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role.

Salary Grade 5/6, with the base salary for this role starting at 102,936 base plus superannuation

For enquiries relating to recruitment please contact Esther Khalil via [e-mail]

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 3 November 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process