Assistant Account Manager Insurance

Nutrien Ag Solutions - Australia; Townsville City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Purchased leave

Nutrien Day

Gender-neutral parental leave policy

Job summary

Nutrien Ag Solutions is seeking an organised administrator to join the Townsville branch, supporting our Divisional Insurance Manager with customer service, renewals and daily coordination across our rural client network.

You will keep records, handle data entry, and assist with prospecting and referrals while liaising with insurers and processing claims. This role offers ongoing training, a supportive team, and a pathway to grow within a national agribusiness.

Qualifications

• Previous experience in an office-based administration, customer service or support role. Exposure to insurance is advantageous.
• Strong attention to detail with the ability to keep systems, records and processes up to date.
• Confidence communicating with customers, branch teams and external providers.
• A proactive approach, with the ability to manage priorities and follow through on tasks.

Responsibilities

• Support customers and branch teams with insurance enquiries, renewals and day-to-day service needs.
• Keep customer records, data entry and internal systems accurate and up to date.
• Coordinate renewal activity with the team to help retain and grow client relationships.
• Assist with prospecting, referrals and new business opportunities across the local network.
• Liaise with insurance providers and support customers through insurance and claims processes.
• Prepare reports and complete administration tasks while meeting compliance and policy requirements.

Skills

Customer service

Data entry

Record keeping

Office administration

Tools

CRM software

Insurance software

Job description

• Join a national insurance network supporting rural customers
• Nutrien Day – additional day of leave!

Why Nutrien Ag Solutions?

Nutrien Ag Solutions is an authorised representative of Marsh Advantage Insurance Pty Ltd and we provide a powerful value proposition as one of Australia’s largest facilitators of insurance in rural communities, with expertise in farm, crop and livestock insurance as well as machinery, motor vehicle and commercial enterprise protection.

For over 150 years, our business has been integral to the Australian agricultural industry. We are committed to providing quality local advice, knowledge and expertise for customers and helping feed Australia’s future. With a national network of more than 700 locations, Nutrien Ag Solutions is one of the largest agribusinesses operating in Australia.

What You'll Do:

Based at our Townsville branch, you’ll support our Divisional Insurance Manager with customer service, renewals, administration and day-to-day coordination across our rural client network.

• Support customers and branch teams with insurance enquiries, renewals and day-to-day service needs.
• Keep customer records, data entry and internal systems accurate and up to date.
• Coordinate renewal activity with the team to help retain and grow client relationships.
• Assist with prospecting, referrals and new business opportunities across the local network.
• Liaise with insurance providers and support customers through insurance and claims processes.
• Prepare reports and complete administration tasks while meeting compliance and policy requirements.

What You'll Bring:

• Previous experience in an office-based administration, customer service or support role. Exposure to insurance is advantageous.
• Strong attention to detail with the ability to keep systems, records and processes up to date.
• Confidence communicating with customers, branch teams and external providers.
• A proactive approach, with the ability to manage priorities and follow through on tasks.

What You'll Get:

• A competitive remuneration and benefits package
• Purchased leave scheme benefits.
• An additional day of leave – Nutrien Day
• Gender neutral parental leave policy
• Opportunities to support community partnerships across our network.
• Be a member of a company committed to feeding the future.
• Ongoing training and development to pursue individual ambitions.
• A culture of learning!

Nutrien Ag Solutions is an equal opportunity employer committed to fostering an inclusive workplace that welcomes applicants of all ages, genders, and backgrounds. This role will remain posted until filled, and only shortlisted candidates will be contacted directly; others will be notified via email at the end of the recruitment process. To be considered, applicants must have unrestricted, ongoing working rights in Australia and may be required to complete pre-employment background checks. Please note that unsolicited CVs will not be accepted, and Nutrien Ag Solutions is not liable for any received.