Home Warranty Claims Assessor

Queensland Building and Construction Commission (QBCC); Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Queensland Building and Construction Commission (QBCC) is seeking an Assessment Officer to investigate and assess claims under the Queensland Home Warranty Scheme. The role involves applying relevant legislation, managing a caseload, and communicating with homeowners and service providers to support fair outcomes.

The successful candidate will interpret legislative frameworks, remain organized under pressure, and collaborate with technical and legal specialists to drive timely resolution.

Qualifications

• Experience in insurance claims within the building and construction industry is highly regarded.
• Strong investigative, problem-solving and decision-making skills.
• Ability to interpret and apply legislative and business frameworks.

Responsibilities

• Investigate and assess claims under the Queensland Home Warranty Scheme.
• Manage an ongoing caseload and provide clear recommendations.
• Communicate with homeowners and service providers.
• Collaborate with technical and legal specialists to support fair, timely outcomes.

Skills

Investigations

Claims assessment

Legislation interpretation

Communication

Job description

Queensland Building and Construction Commission (QBCC) is seeking an Assessment Officer to investigate and assess claims under the Queensland Home Warranty Scheme. The role involves applying relevant legislation, managing a caseload, and communicating with homeowners and service providers to support fair outcomes.

The successful candidate will interpret legislative frameworks, remain organized under pressure, and collaborate with technical and legal specialists to drive timely resolution.