Art Store Sales Assistant

National Gallery of Australia; Canberra; On-site; AUD 28,000 - 36,000; Full time

Job summary

The National Gallery of Australia in Canberra is seeking an Art Store Clerk to provide friendly, frontline customer service and support daily store operations.

You will assist the Art Store Supervisor with stock, pricing, receiving, and merchandising, while sharing knowledge of current exhibitions with visitors. The role reports to the Art Store Supervisor and operates on a fortnightly roster; the Gallery is open daily 10am–5pm except Christmas.

Qualifications

• Customer service experience in a retail or public-facing role is advantageous.
• Good communication and problem-solving abilities.
• Physical fitness for standing and light manual handling.

Responsibilities

• Actively engage with customers, process transactions, and deliver a great experience.
• Assist with receiving, pricing, stocking and straightening merchandise.
• Maintain clean and presentable displays and store spaces daily.
• Support logistics and stock control activities under supervision.
• Respond to customer inquiries via email and in-store interactions.

Skills

Customer service

Retail operations

Clear communication

Job description

National Gallery of Australia – Parkes ACT

The Art Store is a place where people can take a piece of their National Gallery experience home. The position of Art Store Clerk provides strong customer service in addition to assisting with day-to-day store operations.

The Art Store clerk will assist the Art Store Supervisor to ensure the Store is always appropriately stocked and presentable as well as providing support for the logistics function of receiving, pricing and storing merchandise.

The Art Store Clerk is an efficient, clear communicator with strong problem solving and multi-tasking skills. They have up to date knowledge about the merchandise in the Art Store as well as the Gallery’s current exhibitions and displays.

The position of Art Store Clerk is a role within our fun and energetic Art Store Team and reports to the Art Store Supervisor. The role is responsible for providing frontline, on-site assistance to our valued customers in the Art Store.

The Art Store roster operates on a fortnightly pattern and will be distributed based on availability of causal team members. The Gallery is open every day of the year (except Christmas Day) from 10am – 5pm.

The key duties of the position include:

In accordance with the APS 2 work level standards, you will have the following key responsibilities:

• Actively engage with customers within the Art Store, process retail transactions and provide a great customer experience to ensure that customer needs are met and the customer service that you provide is efficient and compliant with National Gallery procedures.
• Contribute to the daily operations of the Art Store by assisting the Art Store Supervisor/Logistics with receiving, pricing, re-stocking and straightening displayed merchandise. Cleaning the merchandise and display spaces within the Store each day.
• Contribute to the continuous improvement of quality and efficiency of services and work processes within the Art Store Team.
• Work under routine direction against priorities and procedures while exercising some autonomy, ensuring the completion of allocated tasks within required timeframes and compliance with set procedures
• Assist in responding to email enquiries for the Art Store.

Eligibility

Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.

Police Check – to be eligible for this role you must complete a police check.

ADDITIONAL INFORMATION - Qualifications, Certifications and Registrations

Role specific mandatory qualifications certification and/or registrations include:

• Employees in these roles need to be physically fit - high level of manual handling, reaching, bending, or squatting, pushing and/or pulling with repetitive movement including lifting items over 15kg.
• Customer service experience in a retail or public facing role will be to your advantage.

Getting to know the National Gallery of Australia

The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include Boldness, Integrity, Respect, and Excellence.