ART Case Manager: End-to-End Dispute Resolution

Randstad - Finance & Accounting; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad, partnering with a Federal Government client in the disability sector, seeks an experienced case manager for the Administrative Review Tribunal (ART). You will manage a complex caseload end-to-end, interpret legislation, and explore early resolution pathways.

The role involves ADR, representing the agency at Case Conferences, and preparing high-quality briefs and participant plans in line with model litigant principles. Australian citizenship is required.

Qualifications

• Experience interpreting legislation, policy and frameworks in regulatory or decision-making settings.
• Experience managing complex caseloads with tight deadlines.
• Background in disability/government/legal/human services; NDIS knowledge preferred.

Responsibilities

• End-to-end case management of ART applications with early resolution options.
• Interpret legislation, policy and frameworks to resolve reviewable decisions.
• Apply ADR methods and represent agency at Case Conferences, Conciliations and Hearings.
• Manage complex caseloads and deadlines while assessing participant risks.
• Prepare executive briefs, decision rationales and case summaries.
• Develop participant plans reflecting funded supports.

Skills

Legislation interpretation

Regulatory knowledge

Stakeholder communication

Case management

Education

Tertiary qualification in a relevant field

Tools

Policy frameworks knowledge

Job description

Randstad, partnering with a Federal Government client in the disability sector, seeks an experienced case manager for the Administrative Review Tribunal (ART). You will manage a complex caseload end-to-end, interpret legislation, and explore early resolution pathways.

The role involves ADR, representing the agency at Case Conferences, and preparing high-quality briefs and participant plans in line with model litigant principles. Australian citizenship is required.