Area Manager

Enabling Pathways Community Ltd; Townsville City; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Salary Sacrifice

Wellbeing program

Employee Assistance Program (EAP)

Cross-Functional Learning

Job summary

Enabling Pathways is seeking a dedicated Child Safety Area Manager for EP Youth in Townsville. You will lead and supervise a team of Case Managers and Child Safety staff, oversee service delivery, compliance, and stakeholder collaboration to support intake, referrals and placement decisions.

You'll hold financial delegation for your area, manage budgets, and ensure high-quality, trauma-informed care aligned with legislation.

Qualifications

• Minimum 5 years' experience in Case Management or similar leadership role.
• Experience leading teams in Child Safety, youth, or community services.
• Demonstrated ability to manage complex cases and crises.
• Experience with legislative and regulatory child protection frameworks.
• Experience managing budgets and financial performance.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to Case Managers and Child Safety staff.
• Ensure safety and wellbeing of Children and Young People through effective matching and monitoring.
• Collaborate with Executive Manager of EP Youth and Department of Child Safety on intake, referrals, and placement decisions.
• Oversee recruitment, onboarding, performance management, and HR processes.
• Monitor service delivery, conduct audits, and ensure compliance with legislation and privacy requirements.
• Maintain case records, reports, rosters, and performance documentation.
• Manage budgets and financial documentation within delegated authority.
• Promote use of payroll, HR, and administrative systems.
• Fulfil on-call responsibilities and respond to emergencies and incidents.
• Identify workplace risks and ensure WHS reporting and mitigation.
• Build strong relationships with internal teams and community partners.
• Foster an inclusive, respectful, and culturally responsive workplace.

Skills

Leadership

Budgeting

People management

Crisis management

Communication

Team coaching

Time management

Cultural awareness

Tools

Microsoft Office

HR systems

Job description

Child Safety Area Manager – EP Youth (Townsville)

Position Available: Child Safety Area Manager – EP Youth (Townsville)

Location: Townsville, Queensland

Contract: Full-Time

About the Role

As our Child Safety Area Manager in Townsville, you'll provide the leadership, supervision, and operational oversight that keeps our services safe, compliant, and genuinely life-changing for the Children and Young People in our care.

This is a hands‑on leadership role. You'll guide and develop a team of Case Managers and Child Safety staff, make sure care is delivered to a high standard and in line with legislation, and work closely with the Department of Child Safety and our Executive Manager of EP Youth to support intake, referrals, and placement decisions. You'll also hold financial delegation for your area and play a key role in strengthening our Townsville operations and maintaining a stable, high‑quality and respected service.

If you're a values‑driven leader who can balance compliance and care, coach a team through complex work, and stay calm when things get hard, we'd love to hear from you.

About Enabling Pathways

Enabling Pathways is a Townsville‑based not‑for‑profit delivering trauma‑informed residential care and outreach services to young people across the region. Through our EP Youth division, we support children and young people who have experienced trauma, abuse, or neglect, integrating developmental psychology with cultural understanding to create a safe space for recovery and growth.

As part of our Townsville team, you'll play an important role in strengthening our services and supporting positive outcomes for Children and Young People within the community.

Key Responsibilities

• Provide leadership, supervision, coaching, and performance management to Case Managers and Child Safety staff, including coordinating staff development and training.
• Ensure the safety, wellbeing, and stability of Children and Young People through effective placement matching, ongoing monitoring, and therapeutic practice.
• Work collaboratively with the Executive Manager of EP Youth and the Department of Child Safety to support intake, referrals, and placement decisions.
• Oversee recruitment, onboarding, performance management and, where required, disciplinary and offboarding processes in line with HR practices.
• Monitor service delivery, conduct audits, and ensure compliance with child protection legislation, privacy requirements, and the Child Protection Practice Framework.
• Ensure timely and accurate completion of case records, reports, rosters, and performance documentation in line with legislative and award requirements.
• Manage budgets and financial documentation, including oversight of expenditure, invoices, and approvals within your delegated authority.
• Promote effective use of payroll, HR, and administrative systems across the team.
• Fulfil on‑call responsibilities and respond to emergencies and critical incidents as required.
• Step into operational roles when needed to maintain service continuity.
• Identify workplace risks and ensure WHS reporting, mitigation, and follow‑up.
• Build strong relationships with internal teams, stakeholders, and community partners.
• Promote an inclusive, respectful, and culturally responsive workplace environment.

Skills & Experience

Experience

• Minimum 5 years' experience as a Case Manager or in a similar role, including leadership or supervision responsibilities.
• Prior experience leading and managing teams in Child Safety, youth, or community services environments.
• Demonstrated experience managing complex cases and responding to crises.
• Experience working within legislative and regulatory child protection frameworks.
• Experience managing budgets and financial performance.
• Experience working with diverse communities, including Aboriginal and Torres Strait Islander, CALD, and LGBTIQA+ populations.
• Strong understanding of Child Safety principles and practices.
• Exposure to the Child Safety sector.

Skills

• Strong leadership skills with the ability to motivate, coach, and develop staff.
• Strong financial literacy and a sound understanding of budgets and financial processes.
• Ability to work independently and as part of a team.
• High level of PC literacy and proficiency with the Microsoft suite.
• Exceptional organisational skills and the ability to prioritise a busy workload.
• Highly developed interpersonal skills and the ability to build rapport and trust.
• Excellent written and verbal communication skills.
• Ability to exercise initiative and sound professional judgement.
• Excellent problem‑solving capability, remaining calm and adaptable to meet deadlines while maintaining quality, attention to detail, and accuracy.
• Core values that align with ours.

Mandatory Requirements

• Proof of citizenship through a passport, birth certificate or citizenship certificate, or an appropriate visa if applicable.
• Current QLD Open Driver's Licence.
• Child Safety and Personal History Screening (LCS2).
• Must hold an active Working with Children Blue Card and not be a Restricted Person.
• Hold a current First Aid (HLTAID011) and CPR (HLTAID009) Certificate.A clean National Police Check less than 6 months old.
• Excellent written, verbal and interpersonal communication skills, including the ability to communicate effectively with clients, their families, community agencies and other professionals.
• Ability to work effectively in a busy environment, both independently and as part of a team.
• Ability to comply with and understand all privacy and confidentiality requirements.
• Strong cultural awareness and the ability to work respectfully with people from diverse backgrounds.

Why Us?

Essence of Care Immerse yourself in the heart of care at Enabling Pathways, where compassion extends beyond the workplace to directly impact the lives of our clients. Just as our team passionately fosters meaningful connections, we reciprocate that care for our employees and their families.

Competitive Salary & Financial Flexibility Enjoy a competitive salary that reflects your experience and leadership, plus access to not‑for‑profit Salary Sacrifice options to help you optimise your take‑home pay.

Employee Wellbeing Through our partnership with Employment Hero, you'll have access to a Discount Store for reduced‑price products, Hero Points for recognition and rewards, and wellness content covering financial, physical, and mental wellbeing.

Employee Assistance Program (EAP) Access confidential support and resources that help you navigate challenges, so you're not just surviving but thriving in both your personal and professional life.

Cross-Functional Learning & Collaboration Join a collaborative team that values shared learning. You'll work alongside experienced colleagues, expand your skill set, and play an important role in strengthening and developing our EP Youth services across Townsville.