Area Manager

The Salvation Army Australia; Gold Coast City; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work

Purchased leave (8 wks)

Staff discount

Parental leave (12 wks)

Volunteer leave

EAP & Chaplaincy

Job summary

The Salvation Army Australia is seeking an Area Manager to lead Salvos Stores across Gold Coast and Central Queensland. Based at the Gold Coast office, you will coach store managers, drive sales and safety standards, and coordinate with the Regional Manager to align local performance with national strategy.

This role offers flexible/hybrid work, a strong focus on community outcomes, and opportunities to recruit and develop volunteers while advancing not-for-profit objectives.

Qualifications

• Experience managing multiple store sites.
• Strong people leadership and communication skills.
• Excellent commercial acumen and ability to read business reports.
• Hands-on leader with community impact focus.
• Aligned with mission and values: integrity, respect, compassion, collaboration, diversity.
• Diploma in Retail, Business or Management (desirable).
• Valid driver’s licence (essential).

Responsibilities

• Inspire, coach, and develop a passionate team of Store Managers, paid staff, and volunteers.
• Collaborate with the Regional Manager to align area performance with national strategy.
• Lead your area to meet key KPIs - sales, surplus, safety, and service, including eCommerce-related goals.
• Champion operational excellence, merchandising standards, and a 'safety-first' culture.
• Analyse and act on business reports to drive strong commercial and social results.
• Manage new store openings, refurbishments, and store transitions.
• Proactively recruit and retain volunteers and employees across all locations.

Skills

People leadership

Change management

Commercial acumen

Communication skills

Education

Diploma in Retail/Business/Management

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Area Manager – Salvos Stores (Gold Coast & Central QLD)

Number Of Positions Available: 1

Permanent | Full-Time | Based at Gold Coast, QLD (with travel across state)

Lead With Purpose. Make an Impact Every Day.

Salvos Stores is looking for a passionate and experienced Area Manager to lead a network of retail stores across Gold Coast and Central QLD, including locations such as Molendinar, Rockhampton, and Oxenford. Based out of our Gold Coast support office, this permanent full-time role offers a rare opportunity to combine retail leadership with purpose-driven work that transforms lives.

At Salvos Stores, every item sold funds life-changing programs run by The Salvation Army. Our retail model is dynamic - no two days (or donations!) are ever the same. As an Area Manager, you’ll play a pivotal role in empowering store teams, improving community outcomes, and ensuring exceptional in-store experiences for customers and donors alike.

What You'll Do

• Inspire, coach, and develop a passionate team of Store Managers, paid staff, and volunteers.
• Collaborate with the Regional Manager to align area performance with national strategy.
• Lead your area to meet key KPIs - sales, surplus, safety, and service, including eCommerce-related goals.
• Champion operational excellence, merchandising standards, and a "safety-first" culture.
• Analyse and act on business reports to drive strong commercial and social results.
• Manage new store openings, refurbishments, and store transitions.
• Proactively recruit and retain volunteers and employees across all locations.

About You

• Demonstrated success in multi-site retail management.
• Excellent people leadership and communication skills, with the ability to inspire teams through change.
• Strong commercial acumen and confidence with business reporting.
• A hands-on approach and a heart for community impact.
• Aligned with our mission and values: integrity, respect, compassion, collaboration, and diversity.
• Diploma in Retail, Business or Management (desirable).
• Valid driver’s licence (essential).

Why You'll Love Working With Us

We Value Our People And Offer Meaningful Benefits, Including

• Not-for-profit salary packaging ($15,900 tax free + $2,650 meals/entertainment)
• Flexible/hybrid work arrangements
• Up to 8 weeks of leave annually via our purchased leave scheme
• Staff discount at Salvos Stores
• 12 weeks paid parental leave
• Up to 5 days paid volunteer leave
• Health, fitness, and financial benefits
• Employee Assistance Program & Chaplaincy Services
• Ongoing career development and internal promotion pathways
• A workplace culture that is inclusive, supportive, and purpose-driven

Equal Opportunity and Child Safe Information

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.