Area Manager

Salvos Stores; Gold Coast City; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Up to 8 weeks of leave annually

12 weeks paid parental leave

Paid volunteer leave

Health, fitness, and financial perks

Employee Assistance Program

Career development

Inclusive, supportive, purpose-driven

Job summary

Salvos Stores is seeking an Area Manager to lead a network of Gold Coast and Central QLD stores from our Gold Coast support office. This permanent full-time role combines retail leadership with a mission-driven approach to support The Salvation Army’s programs.

You will inspire Store Managers and volunteers, drive KPIs, and ensure excellent in-store experiences for customers and donors, while expanding community impact across multiple sites.

Qualifications

• Experience in multi-site retail management.
• Excellent people leadership and communication skills.
• Strong commercial acumen and confidence with business reporting.
• Hands-on approach with community impact.
• Aligned with mission and values: integrity, respect, compassion, collaboration, and diversity.

Responsibilities

• Inspire, coach, and develop Store Managers, paid staff, and volunteers.
• Collaborate with the Regional Manager to align area performance with national strategy.
• Lead area to meet KPIs—sales, surplus, safety, and service—including eCommerce goals.
• Champion operational excellence, merchandising standards, and a safety-first culture.
• Analyse and act on business reports to drive strong commercial and social results.
• Manage new store openings, refurbishments, and store transitions.
• Proactively recruit and retain volunteers and employees across locations.

Skills

Multi-site retail

People leadership

Communication skills

Commercial acumen

Business reporting

Education

Diploma in Retail

Job description

Permanent | Full-Time | Based at Gold Coast, QLD (with travel across state)

Lead With Purpose. Make an Impact Every Day.

Salvos Stores is looking for a passionate and experienced Area Manager to lead a network of retail stores across Gold Coast and Central QLD, including locations such as Molendinar, Rockhampton, and Oxenford. Based out of our Gold Coast support office, this permanent full-time role offers a rare opportunity to combine retail leadership with purpose-driven work that transforms lives.

At Salvos Stores, every item sold funds life-changing programs run by The Salvation Army. Our retail model is dynamic—no two days (or donations!) are ever the same. As an Area Manager, you’ll play a pivotal role in empowering store teams, improving community outcomes, and ensuring exceptional in-store experiences for customers and donors alike.

What You’ll Do

• Inspire, coach, and develop a passionate team of Store Managers, paid staff, and volunteers.
• Collaborate with the Regional Manager to align area performance with national strategy.
• Lead your area to meet key KPIs—sales, surplus, safety, and service—including eCommerce-related goals.
• Champion operational excellence, merchandising standards, and a “safety-first” culture.
• Analyse and act on business reports to drive strong commercial and social results.
• Manage new store openings, refurbishments, and store transitions.
• Proactively recruit and retain volunteers and employees across all locations.

About You

• Demonstrated success in multi-site retail management.
• Excellent people leadership and communication skills, with the ability to inspire teams through change.
• Strong commercial acumen and confidence with business reporting.
• A hands-on approach and a heart for community impact.
• Aligned with our mission and values: integrity, respect, compassion, collaboration, and diversity.
• Diploma in Retail, Business or Management (desirable).
• Valid driver’s licence (essential).

Why You’ll Love Working With Us

We value our people and offer meaningful benefits, including:

• Not-for-profit salary packaging ($15,900 tax free + $2,650 meals/entertainment)
• Up to 8 weeks of leave annually via our purchased leave scheme
• 12 weeks paid parental leave
• Up to 5 days paid volunteer leave
• Health, fitness, and financial benefits
• Employee Assistance Program & Chaplaincy Services
• Ongoing career development and internal promotion pathways
• A workplace culture that is inclusive, supportive, and purpose-driven

About us:

Not your average retailer, Salvos Stores is made up of a team of changemakers who are passionate about raising funds to help The Salvation Army provide over one million sessions of care to disadvantaged Australians each year through an extensive network of over 360 retail stores, as well as online.

Whether you’re sorting donations, processing invoices or driving one of our iconic trucks, every team member is valued for the incredible contribution they make to Salvos Stores. Join our crew and feel rewarded for making a difference.

Salvos Stores is a mission enterprise of The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope amid all kinds of personal hardship.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.