Area Aftersales Manager

Volkswagen Group Australia; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 10 days/year

Parental leave (up to 20 weeks)

Job summary

Volkswagen Group Australia seeks a Group Aftersales Performance Manager to drive performance across an assigned dealer network, focusing on servicing, parts and customer experience.

Reporting to the Head of Aftersales Retail Operations, you will work with Dealer Principals and Managers to identify opportunities, address performance challenges and implement sustainable improvement initiatives, with a hybrid work model in Australia.

Qualifications

• Experience in automotive aftersales, dealer operations, field operations or a role focused on business performance improvement.

Responsibilities

• Involves monitoring dealer performance and implementing improvement plans.
• Supports Service, Parts, Workshop Operations, Retention and Customer Experience.
• Partners with dealerships to improve profitability and customer satisfaction.
• Builds relationships across dealer network and VGA stakeholders.
• Drives continuous improvement and shares best practices across the region.

Skills

Stakeholder management

Communication

Organisational skills

Verbal communication

Written communication

Data analysis

Microsoft Office

Performance metrics

Tools

Microsoft Office

Job description

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney, home to some of Australia's most recognisable brands, including Audi, CUPRA, Skoda and Volkswagen.

About Group Aftersales:

The Group Aftersales team is focused on delivering an exceptional ownership experience for customers with Volkswagen, Skoda, CUPRA and Audi vehicles. The team works closely with our dealer network to ensure vehicle servicing, repairs, maintenance, spare parts, accessories, technical support and customer care are delivered to the highest standards for our customers.

Reporting to the Head of Aftersales Retail Operations, you will be responsible for driving Aftersales performance across an assigned dealer network.

Working closely with Dealer Principals, Aftersales Managers, Service Managers and Parts Managers, you'll help identify opportunities, address performance challenges and implement sustainable improvement initiatives.

You'll be part of a values-led team where you'll have the opportunity to deepen your experience in dealer operations and build strong OEM experience shaping Aftersales.

Your Main Responsibilities Will Include:

• Monitor dealer performance against key Aftersales KPIs and implement improvement plans where required
• Conduct dealer visits, operational reviews and standards assessments
• Provide support across Service, Parts, Workshop Operations, Retention and Customer Experience
• Partner with dealerships to improve profitability, and customer satisfaction
• Support owner relations matters, escalations and goodwill recommendations
• Build strong relationships across the dealer network and internal VGA stakeholders
• Share best practices and drive continuous improvement across the region
• Experience in automotive aftersales, dealer operations, field operations or a role focused on business performance improvement.
• Strong stakeholder management, communication and organisational skills.
• Excellent verbal and written communication skills.
• Ability to build credibility and influence dealership teams to achieve results.
• A collaborative team player who is self-motivated and capable of working autonomously.
• Strong work ethic, sound judgment and a customer-focused approach.
• Commercially minded, with the ability to analyse performance metrics, identify opportunities and drive continuous improvement.
• High level of proficiency in Microsoft Office and confidence working with data, reporting and performance analysis tools.

We offer:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why a large portion of our vacancies are filled by internal candidates.
• Additional leave benefits including a VGA Day, birthday leave and up to 20 weeks of paid parental leave.
• VGA operates under a hybrid working model, with a general guideline of 3 days per week in the office and 2 days working from home. Specific arrangements may vary based on team and business needs.
• Flexible working arrangements, including the opportunity to work remotely from anywhere in Australia for up to 10 days per year.
• Annual fitness and wellbeing subsidy towards a facility of your choice.
• Access to the VGA Car Lease Program
• Discounts on Audi, Cupra, Skoda and Volkswagen vehicle purchases.

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities. We also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the Recruitment Officer, Thao Vu - *******@vwga.com.au.