aps4 participant support officer

HR Partners; Gold Coast City; On-site; AUD 59,000 - 62,000; Full time

Job summary

HR Partners is recruiting for a dedicated professional to support a Federal Government agency based in Robina. The role runs through to 31 December with a potential extension and pays $43.82/hour plus super.

You will be the first point of contact, handling inquiries with empathy and clarity, supporting a busy service delivery team, managing workflow, data entry, and participant enquiries while maintaining a professional and welcoming environment for all visitors.

Qualifications

• Australian citizenship is required.

Responsibilities

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
• Operating the front reception and assisting visitors with self-help kiosks and online support tools.
• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
• Receiving and recording complaints and other feedback within business systems.

Skills

Customer service

Job description

We are looking for a dedicated professional to deliver high-quality participant and administrative support for a Federal Government agency based in Robina. This opportunity runs through to the 31st December, with the chance of extension and is paying $43.82/hour plus super.

This role is crucial in supporting the community and key stakeholders by acting as a first point of contact and resolving issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a professional and welcoming environment for all office visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
• Operating the front reception and assisting visitors with self-help kiosks and online support tools.
• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
• Receiving and recording complaints and other feedback within business systems.