APS4 Participant Support Officer

Government client (agency undisclosed); Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

Government client in Canberra is seeking staff to review and accurately transfer participant information into agency systems and manage allocated workflows from the Deakin office. The role requires timely task completion and responsiveness to inquiries without ready-made scripts.

Ideal candidates will perform suitability assessments for entry into and exit from specialist planning streams, enabling smooth processing of participant cases in a timely manner.

Qualifications

• Proficiency with agency systems or databases is desirable.
• Ability to follow standard processes and scripts where available.

Responsibilities

• Review and accurately transfer participant information into agency systems.
• Manage an allocated workflow and complete tasks within required timeframes.
• Respond to enquiries where clear guidance or scripts may not be available.
• Undertake suitability assessments for entry into and exit from specialist planning streams.

Skills

Data entry

Time management

Communication

Job description

Key responsibilities

• Reviewing and accurately transferring participant information into agency systems.
• Managing an allocated workflow and completing tasks within required timeframes.
• Responding to enquiries where clear guidance or standard scripts may not be available.
• Undertaking suitability assessments for entry into and exit from specialist planning streams.

What you need

• Candidates must be available to commence as soon as possible.
• Candidates must be able to work from the Deakin office.