APS4 Participant Support Officer

Government client (agency undisclosed); City of Parramatta; On-site; AUD 65,000 - 85,000; Full time

Job summary

Government client in NSW seeks a calm, organized professional to manage participant enquiries and administrative tasks within a collaborative service-delivery team. You will review information, maintain accurate records and communicate with participants, providers and other stakeholders to ensure smooth service delivery.

Responsibilities include desktop reviews, transferring data into internal systems, handling an allocated workflow, responding to enquiries with clear and sensitive information,

Qualifications

• Calm, organized and participant-focused with empathy and sound judgment.
• Strong verbal and written communication skills.
• Experience in administration, customer service, participant support, case management or similar operational environment.

Responsibilities

• Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
• Manage an allocated workflow in line with established priorities, procedures and deadlines.
• Respond to enquiries and provide clear, accurate and sensitive information.
• Review participant information and undertake suitability assessments for specialist service streams.

Skills

Verbal communication

Written communication

Organisational skills

Empathy and judgment

Customer service experience

Job description

Working as part of a collaborative service-delivery team, you will manage participant-related enquiries and administrative tasks, review information, maintain accurate records and communicate with participants, providers and other stakeholders.

Key responsibilities

• Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
• Manage an allocated workflow in line with established priorities, procedures and deadlines.
• Respond to enquiries and provide clear, accurate and sensitive information.
• Review participant information and undertake suitability assessments for specialist service streams.

What you need

• You will be a calm, organised and participant-focused professional who can balance empathy with accuracy and sound judgement.
• Strong verbal and written communication skills.
• Previous experience in administration, customer service, participant support, case management or a similar operational environment.