APS4 Participant Support Officer

Government client (agency undisclosed); Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Government client (agency undisclosed) in Adelaide seeks a customer service–oriented officer to handle participant enquiries. You will review and process information using agency systems, manage competing priorities within set timeframes, and undertake administrative, operational and research tasks.

You will contribute to team objectives and continuous improvement initiatives. Applicants must be Australian Citizens for this Federal Government Agency role and demonstrate strong customer service

Qualifications

• Strong customer service and stakeholder engagement skills.
• Excellent communication skills, both written and verbal.
• Australian Citizenship is required to work for a Federal Government Agency.

Responsibilities

• Review and process information using Agency systems and processes.
• Manage competing priorities and workflow within established timeframes.
• Undertake administrative, operational and research activities.
• Contribute to team objectives and continuous improvement initiatives.

Job description

Manage participant enquiries and provide high-quality customer service.

Key responsibilities

• Review and process information using Agency systems and processes.
• Manage competing priorities and workflow within established timeframes.
• Undertake administrative, operational and research activities.
• Contribute to team objectives and continuous improvement initiatives.

What you need

• As this role is with a Federal Government Agency, applicants are required to be Australian Citizens.
• Strong customer service and stakeholder engagement skills.
• Excellent communication skills, both written and verbal.