APS3 - Participant Support Officer

Rashi Joshi; Swan Hill; On-site; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Career progression

Nominated superannuation

Job summary

Government Agency in Swan Hill, VIC is seeking an administration and customer service professional to support participants and stakeholders. The role focuses on first-line contact, information, and coordinating services for people with disabilities.

Responsibilities include data entry, appointment coordination, and maintaining accessible services. A compassionate, detail-oriented approach with teamwork will help deliver high-quality support in a federal government context.

Qualifications

• Strong communication skills with the ability to engage empathetically with participants.
• A commitment to delivering high-quality customer service and supporting individuals with disabilities.
• Ability to manage multiple priorities efficiently and maintain attention to detail.
• Problem-solving capability to identify issues and develop practical solutions.
• Knowledge of disability services and frameworks (or willingness to learn).
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Responsibilities

• Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
• Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
• Delivering front reception support, including assisting with self-help kiosks and online services.
• Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
• Coordinating appointments and ensuring accessibility for all participants.
• Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.

Skills

Strong communication skills

Empathy

Multitasking

Attention to detail

Team collaboration

Job description

Exciting Federal government opportunity Reasons to Apply - At a Glance Australian Citizenship is required.

This role offers the chance to make a meaningful impact while building your skills in administration and customer service. Join a growing Federal Government agency with a strong focus on operational excellence and career development. Enjoy flexibility and stability, competitive hourly rate, and potential for extension or permanency.

Your New Company Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You will be responsible for:

• Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
• Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
• Delivering front reception support, including assisting with self-help kiosks and online services.
• Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
• Coordinating appointments and ensuring accessibility for all participants.
• Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.

What You Will Need to Succeed

The successful applicant will demonstrate:

• Strong communication skills with the ability to engage empathetically with participants.
• A commitment to delivering high-quality customer service and supporting individuals with disabilities.
• Ability to manage multiple priorities efficiently and maintain attention to detail.
• Problem-solving capability to identify issues and develop practical solutions.
• Knowledge of disability services and frameworks (or willingness to learn).
• Ability to work collaboratively in a team environment and adapt to changing priorities.

A compassionate and empathetic approach to supporting individuals with disabilities, The Logistics Opportunity based in Swan Hill, VIC Contract though until December 31st with possibility of extension or permanency. Hourly rate of $38.89 + super. Australian Citizenship is required.

What You'll Get in Return

• An opportunity to progress your career with a large Federal Government agency.
• A positive and open working culture, with training provided.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.