APS 6 Service Designer

face2face Recruitment; Melbourne; Presencial; AUD 95 000 - 130 000; Tempo integral

Resumo da oferta

face2face Recruitment is seeking an APS6 Service Designer to enhance participant and staff experiences within a Federal Government agency in Australia. The role involves mapping services, identifying opportunities, and designing future experiences with autonomy across teams.

Responsibilities include researching insights, co-creating service maps, facilitating workshops, and ensuring alignment with the Digital Service Standard while considering policy implications and stakeholder perspectives.

Qualificações

• Experience applying service design, human-centred design and co-design methods.
• Translate research findings into actionable insights and service improvements.
• Map user experiences, service journeys and business processes.
• Facilitate workshops with stakeholders and service users.
• Sound judgement when interpreting policy, navigating complexity and sensitive issues.
• Strong communication, planning and organisational skills with the ability to manage competing priorities.

Responsabilidades

• Research and analyse insights to understand participant and staff needs.
• Co-create current-state service maps documenting experiences and business processes.
• Co-design process improvements and facilitate workshops with stakeholders and service users.
• Advocate for participant perspectives throughout design and decision-making.
• Oversee end-to-end service experiences aligned with the Digital Service Standard.
• Evaluate proposed solutions at conceptual and practical levels to support consistent experiences across touchpoints.

Conhecimentos

Service design methods

Human-centred design

Co-design

Stakeholder engagement

Workshop facilitation

Policy interpretation

Communication & planning

Descrição da oferta de emprego

Closing Date: 19/10/2026
face2face reference: 679727
Location: VIC and NSW

About the Role

As an APS6 Service Designer, you will use research, co-design and design-thinking methods to improve participant and staff experiences within a Federal Government agency.

Working with internal and external stakeholders, you will map existing services, identify opportunities and design and test future service experiences. This labour hire role offers considerable autonomy and may involve coordinating team priorities and workflows.

Key Responsibilities

• Research and analyse insights to understand participant and staff needs.
• Co-create current-state service maps documenting experiences and business processes.
• Co-design process improvements and facilitate workshops with stakeholders and service users.
• Advocate for participant perspectives throughout design and decision-making.
• Oversee end-to-end service experiences aligned with the Digital Service Standard.
• Evaluate proposed solutions at conceptual and practical levels to support consistent experiences across touchpoints.

Skills & Experience

• Experience applying service design, human-centred design and co-design methods.
• Ability to translate research findings into actionable insights and service improvements.
• Skills in mapping user experiences, service journeys and business processes.
• Confident workshop facilitation and stakeholder engagement skills.
• Sound judgement when interpreting policy, navigating complexity and managing sensitive issues.
• Strong communication, planning and organisational skills, with the ability to manage competing priorities.