APS 5 Program Officer

Department of Veterans’ Affairs; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Job summary

The Australian Department of Veterans' Affairs (DVA) is seeking a Program Officer to support Open Arms service provision nationally. The role involves coordinating operational and administrative functions to back the delivery of administrative and mental health clinical services to Open Arms clients.

You will assist the business hours administrative support team to provide efficient services to callers on 24/7 Open Arms and Safe Zone lines, and help prepare reports on client services, rostering,

Responsibilities

• Coordinate operational and administrative functions to support delivery of administrative and mental health clinical services to Open Arms clients.
• Assist in preparation and development of reports relating to client services, rostering, staffing, telephony and financial activities.
• Support the team with business hours administrative support to callers on the 24/7 Open Arms and Safe Zone telephony lines.

Job description

JOB OVERVIEW

Client Assist is responsible for supporting Open Arms service provision nationally. The Program Officer is responsible for supporting the Team Leader with the coordination of operational and administrative functions which support the delivery of administrative and mental health clinical services to Open Arms clients.

The Program Officer assists the business hours administrative support team to provide efficient and professional services to callers to the 24/7 Open Arms and Safe Zone telephony lines. In addition, they are responsible for assisting in the preparation and development of reports relating to client services, rostering, staffing, telephony and financial activities.

Successful candidates will demonstrate strong interpersonal and collaborative skills, initiative, personal drive and integrity.

DUTIES

As an APS 5 you will be required to:

MANDATORY REQUIREMENTS

ELIGIBILITY

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans - one that understands and values military experience. You're joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability .

The candidate information pack is available below.