Applications Trainer

Uniting AgeWell Careers; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging benefit up to $15,900

Career pathways and education/training

Employee Assistance Program 24/7

Job summary

Uniting AgeWell is seeking an Applications Trainer to develop and deliver engaging end-user training across Residential Care applications. You will support core clinical systems and create user-focused training materials, including videos and eLearning, to drive system adoption.

Collaborating with the Digital PMO and Applications teams, you will design sessions, provide first-level support, and assist with system upgrades and documentation to ensure high-quality training across the organisation.

Qualifications

• Prior design, delivery and assessment of both face-to-face and online training.
• Extensive experience in systems training, including clinical systems.
• Experience in Aged Care / Health Care sectors.
• Developing learning materials and digital training (videos & eLearning).
• Strong stakeholder management across business levels.

Responsibilities

• Design and deliver end-user training and education across Residential Care applications.
• Provide first level support to system users.
• Design and facilitate engaging training sessions to enhance user capability and adoption.
• Support the implementation and optimisation of clinical applications within Residential Aged Care.
• Prepare and maintain documentation (QRGs, FAQs, User Guides, videos).
• Assist with project work such as software upgrades or implementations.

Skills

Training delivery

Systems training

Stakeholder management

Group training

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choiceand independence in their lives, to feel valued members of their community and to have easy accessto the community or residential services they need to live the life they want. With a range of servicesin many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed tohigh quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Supportand Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, andour customer service charter and promise that shape and inform all that we do. More information canbe found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

• Salary packaging benefit up to $15,900 + $2,650annually
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Not for profit,values-basedorganisation

About the role:

As an Applications Trainer, you will develop and deliver engaging, user-focused training for end users across a portfolio of Residential Care applications. Provide expert support and education for core clinical systems, including AlayaCare (Residential), MediMap, Pixalere, and other associated platforms.

In this role, you will:

• Work closely with the Digital PMO Team, Applications Team, App Training Team, and Subject Matter Experts to develop clear, concise and high quality end user documentation and training materials and effective delivery of end user training
• First level support to Uniting AgeWell system users as required
• Designing and facilitating training sessions to enhance user capability and system adoption
• Supporting the implementation and optimisation of clinical applications within Residential Aged Care environments
• Play a key role in supporting the users during times of system upgrades and/or enhancements with the preparation and maintenance of application documentation e.g. QRGs, FAQs, User Guides, videos and answering training related queries
• Assist with any project work, typically software upgrades or implementations

About you:

You are passionate about what you do and want to make a difference in the lives of ourresidents/clients, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you:

• Previous experience in design, delivery and assessment of both face to face and online training and/or education in a group setting
• Extensive experience in systems training, including clinical systems
• Experience and understanding of the Aged Care / Health Care sectors
• Experience in developing and implementing best practice clinical applications learning material (developing user documentation, training materials including digital training – videos & eLearning)
• Excellent stakeholder management and the ability to build and manage relationships at all levels of the business
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:

We look forward to hearing from you!