Applications Manager - 8340

Icon Water Limited; Canberra; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Icon Water is seeking an enthusiastic leader to join the Digital Operations Branch, responsible for the performance, resilience and security of critical digital services. You will lead the delivery, support, maintenance and continuous improvement of Icon Water’s business-critical applications, ensuring reliability, security and alignment with business needs.

You will provide strategic direction to application support teams, develop plans, and manage complex releases, governance and lifecycle

Qualifications

• Tertiary degree in Information Technology or a relevant discipline.
• Significant leadership experience delivering ICT applications.
• Experience in agile project delivery teams and DevOps practices.
• Industry recognised certifications; ITIL, AWS/Azure.
• Experience with Microsoft 365, Power Platform and Dynamics 365.
• Knowledge of SQL and Oracle WAM/MWM is desirable.
• Experience in a utility or asset-intensive organisation is desirable.

Responsibilities

• Provide strong leadership and direction to application support teams.
• Develop team plans aligned to business strategies and objectives.
• Lead delivery, support, maintenance and continuous improvement of business-critical applications.
• Manage application services, configurations, upgrades and lifecycle activities.
• Plan and deliver enhancements, releases and small development projects.
• Develop and implement governance and lifecycle management frameworks.
• Translate business requirements into technical roadmaps for the development team.
• Mentor the team and drive incident resolution and process improvements.

Skills

Leadership

Agile delivery

DevOps

ITIL

Stakeholder management

Problem solving

Education

Tertiary IT degree

Tools

AWS/Azure

Microsoft 365

Power Platform

Dynamics 365

SQL

Oracle WAM/MWM

Job description

Job Type: Maximum Term (No longer than 2 years)

Job Category: Information Technology

About Icon Water

Icon Wateris an iconic Canberra business with a historyofproviding essential services to Canberra for over 100years.

We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.

Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Job Description

What We’re Looking For: We are looking for an enthusiastic and experienced leader to join the Digital Operations Branch who are responsible for the performance, availability, resilience and security of critical digital services for Icon Water.

About this role: This role is responsible for leading the delivery, support, maintenance and continuous improvement of Icon Water’s business critical applications, ensuring they are reliable, secure, available and aligned to operational and strategic business needs. The role provides leadership across the application lifecycle and a diverse team of support specialists.

Responsibilities of this role: To be successful in this role you will be required to:

• Provide strong leadership and direction to application support teams, motivating a high performance and continuous improvement culture.
• Develop team plans aligning to business strategies and delivering against annual objectives.
• Lead the delivery, support, maintenance and continuous improvement of applications to ensure high availability, operational performance and business continuity.
• Manage application services, configurations, upgrades and lifecycle activities to ensure systems remain secure, reliable and fit for purpose.
• Manage the planning and delivery of application enhancements, releases and small development projects including the development of work plans and release roadmaps.
• Develop, implement and continuously improve application governance and lifecycle management frameworks to support effective and sustainable technology services.
• Demonstrate strong communicationand negotiation skills totranslate the ideas of businessstakeholdersinto technical requirements/roadmaps that the development team understands and implements.
• Act as a technical mentor and advisor to the team, providing feedback and suggestions for process /product improvements as well as leading complex incident resolution.

Who we are looking for: We’re seeking a dedicated individual who has a Tertiary Degree in Information Technologyor relevant discipline.You should also have the following:

• Demonstrated leadership skills and experience, including motivating and influencing others to deliver business outcomes
• Significant demonstrable experience in the development, maintenance and support of ICT applications
• Experience in agile project delivery teams andDevopspractices
• Industry recognised certifications; ITIL, AWS/Azure
• Experience in Microsoft365 Applications, Power platform and Dynamics365
• Working knowledge of Oracle WAM, MWM, SOA (desirable)
• Experience working in a Utility or similar asset intensive organisation (highly desirable)
• Ability and willingness to learn on Icon Water SaaS based applications.
• Working knowledge of SQL language (desirable)
• Problem-solving attitude with an ability to motivate team members to achieveservicemanagement goalsandobjectives
• Ability to learnnew technologiesand expand breadth of knowledge in organisational applications portfolio as per the need of project priorities
• Excellent organisational,analyticalandproblem-solvingskills