Application Support Team Leader

GHA; Traralgon; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development

Staff Wellbeing Centre

Discounted gym membership

Job summary

Gippsland Health Alliance is seeking an experienced Application Support Team Leader to guide a high-performing team at Latrobe Regional Health in Gippsland. This full-time role focuses on reliable application administration, go-live support, and continuous improvement across member health services.

The successful candidate will lead recruitment, development and performance management, ensuring consistent service delivery and alignment with strategic directions of the ICT function.

Qualifications

• Completed education to Year 12 level or equivalent.
• Demonstrated experience leading or supervising a team within ICT support/service delivery.
• Proven ability to lead, motivate and develop a team, fostering accountability and a positive culture.

Responsibilities

• Lead, coach and develop team members to build a high-performing culture.
• Own workload planning, prioritisation and KPI/service level performance.
• Represent the team in stakeholder and governance forums.

Skills

People leadership

ICT support

Stakeholder engagement

Excellent communication

KPI management

Education

ITIL Foundation certification

Leadership/management qualification

Tools

ITSM tools

Job description

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Are you an experienced ICT leader ready to guide a high-performing Application Support Team in a leading regional health service? Join the Gippsland Health Alliance team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for an Application Support Team Leader to join our growing team on a full time (1.0 EFT) ongoing basis.

We are seeking an experienced people leader to lead and develop our Application Support Team, ensuring the team delivers reliable, responsive application administration and support services across GHA member health services. This role is accountable for team performance, capability and culture, and for embedding consistent service standards and continuous improvement practices across the team's work — currently leading a team of 8.4 FTE.

Working Together We will respond to challenges together to create a safe, quality health service

Application Support Team Leader is to:

• Lead, coach and develop members of the Application Support Team, building capability and a high-performing team culture.
• Own team workload planning and prioritisation, and manage performance against agreed KPIs and service levels, acting as the first point of escalation for the team.
• Represent the Application Support Team in stakeholder and governance forums across GHA member health services.
• Lead recruitment, onboarding, performance management and professional development for the team.
• Oversee the team's contribution to system testing, training and go-live support, and ensure implementation, change management and training materials are delivered to a consistent, quality standard.
• Champion consistent, best-practice service delivery and continuous improvement, contributing to the strategic direction of the Application Support function.

About you

Ideal candidates for this role will have:

• Completed education to Year 12 level (or equivalent) and a current driver's licence.
• Demonstrated experience leading or supervising a team within an ICT support or service delivery environment.
• Proven ability to lead, motivate and develop a team, fostering growth, accountability and a positive team culture.
• Excellent written and oral communication skills, with the ability to engage confidently across a complex, multi-agency organisation.
• A working understanding of hospital and clinical processes and how information systems support and enable service delivery.
• Experience leading the delivery and ongoing administration of clinical and corporate applications through a team, with sound knowledge of best-practice ICT service delivery and support models.
• Desirable: ITIL Foundation certification, a leadership or management qualification (e.g. Certificate IV in Leadership and Management) or equivalent experience, and prior experience in a health environment.

Gippsland Health Alliance offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Wylie Edwards, Technical Operations Manager email on [e-mail] for a confidential discussion.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [e-mail]

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

Latrobe Regional Health acknowledges the Gunaikurnai and Bunurong peoples as the traditional custodians of the land on which our health services are located. Our commitment to improving the health and wellbeing of Aboriginal and Torres Strait Island peoples is supported by our recognition and respect for their connection to their ancestral lands.