Application Support Specialist - Pharmacy Solution

Dedalus; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Dedalus in Sydney or Brisbane, Australia is seeking an Applications Support Specialist (Pharmacy Solution) to join our Clinical Support Team and help healthcare providers deliver safer, better and more reliable care.

You will manage incident triage and resolution, provide technical and functional guidance on Dedalus Medication management software, and support healthcare IT systems with strong written and verbal communication skills.

Qualifications

• 4+ years of experience in service desk L2/L3 support of healthcare or similar
• Providing technical support for healthcare IT systems
• Highly proficient in written and verbal communications
• MS SQL read and write experience
• Desirable: degree in Health Information Management and/or IT, ITIL, HL7 messaging understanding, Microsoft Server Admin, System Integration & Data Flow

Responsibilities

• Provide superior task management incorporating incident triage, analysis and resolution
• Problem / Defect identification and categorisation
• Deliver quality incident and problem resolution focused on support and maintenance related client interactions
• Provide functional and technical advice and knowledge pertaining to Dedalus Medication management solutions
• Develop strong working relationships with customers to foster collaboration and growth
• Participate in a rotating roster for out-of-hour support of incidents

Skills

Incident triage

Healthcare IT support

SQL read/write

Written and verbal communication

Pharmacy solution knowledge

Education

Health Information Management

Information Technology

ITIL knowledge

HL7 messaging knowledge

Microsoft Server Administration

Job description

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as a Application Support Specialist - Pharmacy Solution at Dedalus, one of the World’s leading healthcare technology companies, in our Clinical Support Team in Sydney OR Brisbane, Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an Application Support Specialist (Pharmacy Solution) you will be part of our highly successful clinical support team, utilizing your skills in the support and maintenance of our market leading software applications for the hospital and healthcare environment.

Working with an extended vastly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

• Provide superior task management incorporating incident triage, analysis and resolution.

• Problem / Defect identification and categorisation

• Deliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes / targets.

• Provide functional and technical advice and knowledge, both internally and externally, pertaining to Dedalus Medication management solutions.

• Develop a strong working relationship with our customers to foster collaboration and facilitate growth

• Participate in a rotating roster for out-of-hour support of incidents

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

• 4 + years’ experience in the following:

• Service Desk L2 / L3 support of applications pertaining to healthcare or similar

• Providing technical support for healthcare IT systems

• Highly proficient in written and verbal communications

• MS SQL read and write experience

Desirable Requirements

• Degree in Health Information Management and/or Information Technology

• Understanding of ITIL processes

• Understand of interfacing and HL7 messaging

• Microsoft Server Admin Experience

• System Integration & Data Flow

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 14th October 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. We welcome applications from Aboriginal and Torres Strait Islander communities

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software

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