Product Launch Manager - ORBIS/EMR

DH (Australia) Pty Limited; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Dedalus is based in Melbourne, Australia, and seeks a Product Launch Manager to coordinate global and ANZ-specific launch efforts. You will align Sales, Delivery and Support teams to ensure successful product introductions and customer enablement across ANZ.

You will drive ORBIS product launches, manage complex stakeholder networks, and shepherd readiness activities, training, and documentation for smooth deployments in customer environments. Experience with ORBIS or Dedalus is highly preferred.

Qualifications

• Experience in healthcare software, enterprise software or similarly complex customer environments.
• Background in Delivery, Customer Success, Go-to-Market or implementation-related roles.
• Experience coordinating cross-functional activities across Sales, Delivery, Product and Support.
• Good understanding of software deployment, customer adoption and operational readiness processes.

Responsibilities

• Act as the primary coordination point between global Business Operations / Transition & Launch teams and the ANZ organization, supporting structured launch activities, enablement, communication and readiness across Sales, Delivery and Support functions.
• Lead and coordinate ORBIS product launches and Go-to-Market initiatives across ANZ, ensuring successful and structured market introductions.
• Act as the key liaison between customers, Sales, Delivery, Product, and Global Launch teams throughout launch and early adoption phases.
• Support initial implementations and strategic customer engagements to drive product adoption and identify potential risks early.
• Monitor launch execution and product performance, coordinating the resolution of critical issues with regional and global stakeholders.
• Track and follow up on product requirements and deliverables identified during pre-assessment and launch activities.
• Ensure training, documentation, readiness assets, and launch deliverables are effectively implemented in customer environments.
• Drive readiness and enablement across Sales, Delivery, and Support teams to ensure successful product launches.
• Capture customer feedback, lessons learned, and regional insights to continuously improve launch processes, standards, and best practices across ANZ.

Skills

Healthcare software

Delivery/CS/Go-to-Market

Cross-functional coordination

Software deployment

Strategic customers

ORBIS / Dedalus experience

Job description

Product Launch Manager at Dedalus, one of the World’s leading healthcare technology companies, in Melbourne, Australia.

What you’ll achieve

• Act as the primary coordination point between global Business Operations / Transition & Launch teams and the ANZ organization, supporting structured launch activities, enablement, communication and readiness across Sales, Delivery and Support functions.
• Lead and coordinate ORBIS product launches and Go-to-Market initiatives across ANZ, ensuring successful and structured market introductions.
• Act as the key liaison between customers, Sales, Delivery, Product, and Global Launch teams throughout launch and early adoption phases.
• Support initial implementations and strategic customer engagements to drive product adoption and identify potential risks early.
• Monitor launch execution and product performance, coordinating the resolution of critical issues with regional and global stakeholders.
• Track and follow up on product requirements and deliverables identified during pre-assessment and launch activities.
• Ensure training, documentation, readiness assets, and launch deliverables are effectively implemented in customer environments.
• Drive readiness and enablement across Sales, Delivery, and Support teams to ensure successful product launches.
• Capture customer feedback, lessons learned, and regional insights to continuously improve launch processes, standards, and best practices across ANZ.

Here’s what you’ll need to succeed

• Experience in healthcare software, enterprise software or similarly complex customer environments
• Background in Delivery, Customer Success, Go-to-Market, Product Enablement or implementation-related roles
• Experience coordinating cross-functional activities across Sales, Delivery, Product and Support organizations
• Good understanding of software deployment, customer adoption and operational readiness processes
• Experience working with strategic customers and managing complex stakeholder environments
• ORBIS and/or Dedalus experience strongly preferred

Desirable Requirements

• Candidate with strong knowledge of the ANZ healthcare ecosystem and ORBIS landscape preferred
• Customer-oriented profile with strong coordination and execution mindset
• Comfortable operating across global and regional organizations
• Pragmatic, collaborative and structured approach
• Ability to balance customer proximity with adherence to global standards and processes

About Dedalus

We are Dedalus. Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Dedalus Group is a leading international healthcare software solutions provider, working at scale to enable multiple local healthcare models and ecosystems to transform care digitally. Dedalus supports the whole continuum of care, through its open standards-based solutions serving each actor of the healthcare ecosystem to provide better care for each individual in a healthier planet.

Our Diversity & Inclusion Commitment

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognize that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious. We value diversity and welcome applications from Aboriginal and Torres Strait Islander communities.

Application closing date: 3rd October 2026