Application Support Software Engineers

SKL Technology; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

SKL Technology in Canberra is seeking multiple Application Support Engineers to maintain critical enterprise software by ensuring availability, reliability and performance. You will provide Level 2/3 support, perform monitoring, and contribute to continual improvement of operations.

The role involves troubleshooting, incident and vendor management, patch and change deployment, and creating technical documentation to support Level 1 teams.

Qualifications

• Experience providing L2/L3 support for enterprise apps.
• Strong systems administration and monitoring skills.
• Proven incident and vendor management experience.
• Ability to follow change management processes.
• Proficient in T-SQL and PowerShell scripting.
• Experience creating technical and operations documentation.
• Support for project delivery and testing activities.
• Commitment to security, quality, and best practices.

Responsibilities

• Provide Level 2/3 support for enterprise applications.
• Monitor performance and generate operational reports.
• Troubleshoot issues and perform root cause analysis.
• Manage incidents and vendor escalations.
• Assist testing and deployment of solutions.
• Maintain documentation and KB articles.

Skills

L2/L3 support

Systems administration

Incident management

Change management

T-SQL

PowerShell scripting

Documentation

Job description

We are seeking multiple skilled and experienced Application Support Engineers to provide technical support and maintenance for critical enterprise software applications. These resources play a key role in maintaining operational capability by ensuring the availability, reliability, and performance of business-critical systems.

Key Responsibilities

• Provide systems administration, monitoring, and Level 2/Level 3 technical support for enterprise applications.
• Monitor system performance, produce operational reports, and implement process improvements to enhance system availability and reliability.
• Investigate, troubleshoot, and resolve technical issues while providing technical assistance to internal stakeholders.
• Manage the escalation of incidents and problems with third-party vendors, ensuring issues are thoroughly documented within relevant tracking systems.
• Act as a technical resource for projects and business-as-usual (BAU) activities, including supporting testing and implementation of technical solutions.
• Install, deploy, and maintain software updates, patches, and fixes in accordance with established change management processes.
• Develop and maintain system, operational, and support documentation, including Knowledge Base Articles for Level 1 support teams.
• Ensure compliance with organizational safety, security, and quality standards.

Required Skills and Experience

Candidates should demonstrate experience in the following areas:

• Strong experience providing Level 2 and Level 3 application support for enterprise systems.
• Systems administration, monitoring, and operational support.
• Incident, problem, and vendor management.
• Software deployment, patch management, and change management processes.
• Technical troubleshooting and root cause analysis.
• Creation and maintenance of technical and operational documentation.
• Support for project delivery and testing activities.
• Commitment to security, quality, and operational best practices.
• Experience with T-SQL, scripting languages (PowerShell) and task automation.