Application Support Engineer – Perpetual Digital

Perpetual; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Work from anywhere in Australia (up to

one month each year

Job summary

Perpetual Digital is hiring an Application Support Engineer to maintain reliable software applications for Perpetual Digital customers. The role is based in Melbourne or Sydney, with a hybrid working arrangement and potential after-hours support for critical incidents.

You will monitor applications, resolve incidents, and collaborate with engineering, consulting teams, users, customers, vendors and service providers.

Qualifications

• Bachelor’s degree in computer science, information technology or related field.
• At least 3 years of experience supporting and developing data-focused applications.
• Experience with Angular, .NET, Microsoft SQL, Databricks and data integration technologies.
• Experience using Power BI or similar reporting/visualisation tools.
• Knowledge of Azure data services (Azure SQL Database, Azure Data Factory) and ETL concepts.
• Familiarity with IT service management practices and related tools.

Responsibilities

• Resolve production incidents within SLAs, coordinating with users and technical teams.
• Monitor applications and batch processes for availability and performance.
• Plan system or process enhancements within security and service management controls.
• Improve performance, scalability, security, and maintainability of applications.
• Contribute to enhancement projects and development process improvements.
• Maintain documentation and guide junior/offshore team members.

Skills

Data-focused applications

Azure

SQL

Power BI

Angular

.NET

Databricks

IT service management

ServiceNow

JIRA

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

ServiceNow

JIRA

Job description

• Support data focused applications used by Perpetual Digital customers
• Work across Azure, SQL, Power BI, Angular and .NET technologies
• Solve production issues and improve the reliability of critical services

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Perpetual Digital is Perpetual Corporate Trust’s innovation company, leveraging more than 20 years of experience and a market leading position in Australian securitisation to deliver solutions to this sector. Our new digital solutions can enable your business to become more effective, efficient and achieve economies of scale, while reducing cyber risk and maintaining compliance through automation, workflow management and reporting. We help our clients move away from legacy technology, manual processes and spreadsheets onto our cloud-based, Platform-as-a-Service which is integrated, evergreen and scalable. Together we can help accelerate your digital transformation strategy and enable your continued success.

About the Role

Join Perpetual Digital as an Application Support Engineer and help maintain reliable software applications and services for our customers.

Based in Melbourne or Sydney and reports to the Senior Application Support Manager. You will monitor applications, resolve production incidents and deliver technical and operational support. You will work with engineering and consulting teams, application users, customers, vendors and service providers. The role offers a hybrid working arrangement and may require availability to support critical incidents outside standard office hours.

Key Responsibilities

• Resolve production incidents within agreed customer service levels, coordinating with users, technical teams and external providers.
• Monitor applications and batch processes each day, addressing issues that affect availability or process completion.
• Assess customer service requests and plan system or process enhancements within established security, quality and service management controls.
• Improve the performance, scalability, security, supportability and maintainability of supported applications.
• Contribute to application enhancement projects and improvements to development processes.
• Maintain application support, risk and audit documentation, while providing guidance to junior and offshore team members.

About you

You bring practical application support experience, strong technical capability and a logical approach to resolving complex issues. In addition you will have:

• A bachelor’s degree in computer science, information technology or a related field.
• At least 3 years of experience supporting and developing applications, particularly data focused applications.
• Experience with Angular, .NET, Microsoft SQL, Databricks and database or data integration technologies.
• Experience using Power BI or a comparable reporting and data visualisation tool.
• Knowledge of Azure data services, such as Azure SQL Database and Azure Data Factory, along with ETL and data warehousing concepts.
• Familiarity with IT service management practices, including incident and change management, and tools such as ServiceNow or JIRA.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly and collaborate across different stakeholder groups.

We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• We’re committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 – 3 + days in modern recently renovated office
• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.