Digital Banking Application Support Engineer

Macquarie Group; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Wellbeing leave day

Service bonus leave days

Parental leave (20 weeks)

Transition leave (12 days)

Volunteer leave & donation matching

Gender affirmation leave

Employee wellbeing & health checks

Salary packaging options

Learning & development opportunities

Hybrid & flexible working

Work-from-home equipment reimbursement

Job summary

Macquarie Group’s Digital Banking team in Sydney provides application support for digital banking services, handling incidents from investigation to resolution and using logs and monitoring tools to improve performance.

The role involves collaborating across teams, communicating with non-technical audiences, and contributing to continuous improvement while delivering reliable customer experiences.

Qualifications

• 4+ years’ experience in application support with strong debugging.
• Experience with monitoring/troubleshooting tools (Sumo Logic, Splunk, Dynatrace, AppDynamics).
• Working knowledge of SQL; familiarity with Jira and Confluence.
• Experience managing incidents and applying service management best practices.
• Strong communication across teams and non-technical audiences.

Responsibilities

• Provide application support for digital banking services from investigation to resolution.
• Use data, logs and monitoring tools to identify root causes and improve service performance.
• Collaborate with teams across the organisation to resolve issues and share knowledge.

Skills

Application support

Debugging

Incident management

Cross-team communication

Tools

Sumo Logic

Splunk

Dynatrace

AppDynamics

SQL

Jira

Confluence

Job description

Macquarie Group’s Digital Banking team in Sydney provides application support for digital banking services, handling incidents from investigation to resolution and using logs and monitoring tools to improve performance.

The role involves collaborating across teams, communicating with non-technical audiences, and contributing to continuous improvement while delivering reliable customer experiences.