Application Support Engineer

Macquarie Group; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Wellbeing leave day

Service bonus leave days

Parental leave (20 weeks)

Transition leave (12 days)

Volunteer leave & donation matching

Gender affirmation leave

Employee wellbeing & health checks

Salary packaging options

Learning & development opportunities

Hybrid & flexible working

Work-from-home equipment reimbursement

Job summary

Macquarie Group’s Digital Banking team in Sydney provides application support for digital banking services, handling incidents from investigation to resolution and using logs and monitoring tools to improve performance.

The role involves collaborating across teams, communicating with non-technical audiences, and contributing to continuous improvement while delivering reliable customer experiences.

Qualifications

• 4+ years’ experience in application support with strong debugging.
• Experience with monitoring/troubleshooting tools (Sumo Logic, Splunk, Dynatrace, AppDynamics).
• Working knowledge of SQL; familiarity with Jira and Confluence.
• Experience managing incidents and applying service management best practices.
• Strong communication across teams and non-technical audiences.

Responsibilities

• Provide application support for digital banking services from investigation to resolution.
• Use data, logs and monitoring tools to identify root causes and improve service performance.
• Collaborate with teams across the organisation to resolve issues and share knowledge.

Skills

Application support

Debugging

Incident management

Cross-team communication

Tools

Sumo Logic

Splunk

Dynatrace

AppDynamics

SQL

Jira

Confluence

Job description

Our Digital Banking team builds and supports the platforms that help our customers manage their banking every day. We use modern technology to deliver reliable services, improve customer experiences, and drive innovation across our digital channels. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role you will provide application support for digital banking services, helping colleagues and customers with their day-to-day banking needs. You will manage incidents and support requests from investigation through to resolution, using data, logs and monitoring tools to identify root causes and improve service performance. You will also work closely with teams across the organisation to resolve issues, enhance processes, and share knowledge.

What You Offer

• 4+ years’ of experience in application support, with strong debugging and problem-solving skills.
• Experience using application monitoring and troubleshooting tools such as Sumo Logic, Splunk, Dynatrace or AppDynamics.
• Working knowledge of SQL and Atlassian tools including Jira and Confluence.
• Experience managing incidents and applying service management best practices.
• Strong communication skills, with the ability to explain technical concepts to non-technical audiences and work effectively across teams.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer

Benefits

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.