Application Support & Change Analyst - Medical Imaging Informatics

Western Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Flexible work options

Wellbeing programs

Scholarships and grants

Learning Academy access

Postgraduate study support

Job summary

Western Health's Medical Imaging Informatics team is seeking an experienced Application Support & Change Analyst to maintain RIS, PACS and CVIS systems across hospital services in Victoria. You will work with clinical, IT and vendor teams to ensure safe, efficient image workflows and drive interoperability initiatives.

You will combine clinical workflow knowledge with business analysis, quality control and project coordination to support system upgrades, testing, training and user adoption,

Qualifications

• Experience supporting Medical Imaging clinical applications (RIS, PACS).
• Understanding of Medical Imaging clinical workflows.
• Experience with digital transformation projects in healthcare.
• Knowledge of healthcare interoperability standards (HL7, DICOM).
• Strong stakeholder engagement and communication skills.
• Experience with CVIS and enterprise imaging platforms is desirable.

Responsibilities

• Provide advanced application support for RIS, PACS, CVIS and image exchange platforms.
• Support digital transformation programs including workflow redesign and stakeholder adoption.
• Coordinate system upgrades, go-live activities, and user acceptance testing.
• Monitor HL7, DICOM, and API-based interfaces with Digital Health and ICT teams.
• Deliver user training and create workflow documentation.

Skills

Medical Imaging knowledge

RIS experience

PACS experience

HL7/DICOM knowledge

Stakeholder engagement

Education

Bachelor of Medical Radiation Science or equivalent

Tools

CVIS

VNA

Enterprise imaging platforms

Job description

Application Support & Change Analyst - Medical Imaging Informatics

• Employment Type: Full-Time, Ongoing (with monthly Accrued Day Off)
• Salary: Grade 2 Radiographer or Grade 4 Admin + Superannuation + Salary Packaging

About the role:

Western Health Medical Imaging performs more than 280,000 examinations every year, serving one of the fastest growing and most culturally diverse communities in Victoria. As our Medical Imaging Informatics & Change Analyst, you will support and maintain the digital systems that underpin Medical Imaging and Cardiology services across Western Health, including RIS, PACS, CVIS and enterprise imaging platforms.

Reporting to the Medical Imaging Informatics Manager, you will combine clinical workflow knowledge with business analysis, quality control and project coordination skills, working between clinical teams, Information Technology Services, Digital Health and vendors. This is an opportunity to contribute to major digital transformation initiatives, system upgrades, workflow redesign and interoperability projects that support patient safety, clinical excellence and operational efficiency for our community.

Key responsibilities:

• Provide advanced application support for RIS, PACS, CVIS, enterprise imaging, VNA and image exchange platforms, and act as a primary escalation point for complex workflow, application and integration issues.
• Support the planning and delivery of Medical Imaging and Cardiology digital transformation programs, including workflow redesign, business process analysis and stakeholder adoption.
• Help coordinate minor projects, system implementations, upgrades and go-live activities, including requirements gathering, user acceptance testing and release planning.
• Monitor and troubleshoot HL7, DICOM and API-based interfaces in collaboration with Digital Health, ICT teams and vendors.
• Deliver user training, prepare user guides and workflow documentation, and coach super users and departmental champions.

About you:

• A Bachelor of Medical Radiation Science, Health Informatics, Health Information Management, Clinical Science or equivalent relevant qualification.
• Demonstrated experience supporting Medical Imaging clinical applications, including RIS and PACS, and a strong understanding of Medical Imaging clinical workflows.
• Experience supporting digital transformation projects, system upgrades, implementations or optimisation initiatives in a complex healthcare environment.
• An understanding of healthcare interoperability standards, including HL7 and DICOM, and a demonstrated ability to investigate and resolve technical and workflow issues.
• Excellent stakeholder engagement, analytical and communication skills, with the ability to manage competing priorities and work with clinical, operational and technical teams.
• Experience with CVIS and enterprise imaging platforms, an understanding of FHIR, or formal training in project management, change management or business analysis is highly desirable.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you’re passionate about digital innovation, continuous improvement and using technology to deliver safer, more efficient care for our community, we’d love to hear from you.

Closing date: 11:59pm on 18 November 2026.

Enquiries: For further information about this role, contact Karthik Kameswaran via .

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.