Application Support Analyst

Petstock Group; Ballarat; On-site; AUD 70,000 - 100,000; Full time

Job summary

Petstock is seeking an Application Support Analyst to keep our ERP and related apps running smoothly. You'll troubleshoot Pronto Xi, resolve user requests, and partner with stakeholders to drive improvements.

You will work with Jitbit, Jira, and Confluence, support testing and deployments, and help create user guides and training materials. A collaborative mindset and a passion for learning will help you succeed.

Qualifications

• Experience in Application Support, Systems Administration, or a similar role.
• Exposure to ERP systems, with Pronto Xi highly regarded.
• Strong problem-solving and analytical skills.
• Knowledge of integrations and APIs.
• Collaborative approach and confidence working with both technical and non-technical stakeholders.
• Passion for learning, continuous improvement, and helping others succeed.

Responsibilities

• Providing application support and troubleshooting for Pronto Xi and other business systems.
• Investigating and resolving user requests through Jitbit, Jira and Confluence.
• Supporting testing, deployments and system improvements alongside our Development team.
• Monitoring system integrations and helping resolve issues.
• Creating user guides, documentation and training materials.
• Working closely with stakeholders to identify opportunities for system enhancements.

Skills

Problem solving

Analytical skills

Collaborative

Learning mindset

Tools

Jira

Confluence

Jitbit

Pronto Xi

Job description

At Petstock, our connection with pets inspires us to make a positive impact every day. Across Australia and New Zealand, our teams are united by a shared passion for Pets, People and the Planet.

We're looking for an Application Support Analyst who enjoys solving problems, helping people, and making technology work seamlessly behind the scenes. In this role, you'll support and enhance our ERP system (Pronto Xi) and related applications, helping our teams stay connected, productive, and supported.

Your Opportunity to Drive Change

• Providing application support and troubleshooting for Pronto Xi and other business systems.
• Investigating and resolving user requests through Jitbit, Jira and Confluence.
• Supporting testing, deployments and system improvements alongside our Development team.
• Monitoring system integrations and helping resolve issues.
• Creating user guides, documentation and training materials.
• Working closely with stakeholders to identify opportunities for system enhancements.

Why you will thrive in this role?

• Experience in Application Support, Systems Administration, or a similar role.
• Exposure to ERP systems, with Pronto Xi highly regarded.
• Strong problem-solving and analytical skills.
• Knowledge of integrations and APIs.
• A collaborative approach and confidence working with both technical and non-technical stakeholders.
• A passion for learning, continuous improvement, and helping others succeed.

Why Join Petstock?

You will be part of a supportive, down-to-earth team where your ideas are valued, your development is encouraged, and your work helps make a real difference across our business.

Our diversity makes us better... we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local