Application Support Analyst

Centorrino Technologies Pty Ltd.; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Extensive training and development

Discounts and benefits

Choice of IT equipment

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an Application Support Analyst in Australia to provide day-to-day support for internal business applications, troubleshoot issues, and guide users across SaaS platforms.

You'll collaborate with the Applications team to improve workflows, document processes, and help scale our trusted tools such as ConnectWise, HubSpot, BambooHR, and more, while balancing BAU with project work.

Qualifications

• Experience supporting business applications, SaaS platforms or internal systems in a service desk or similar environment.
• Strong troubleshooting across application issues, user access, data and workflow errors.
• Ability to learn new systems quickly and adapt to a diverse app portfolio.
• Experience with platforms such as ConnectWise, HubSpot, BambooHR and related tools is advantageous.
• Excellent stakeholder communication and a focus on reliable, well-documented processes.

Responsibilities

• Provide day-to-day support for CT's internal business applications and troubleshoot user issues.
• Investigate errors, access issues, workflow problems and basic integrations; escalate when needed.
• Support and administer a varied portfolio of SaaS apps, including listed tools.
• Assist with system configuration, user administration and housekeeping.
• Identify opportunities to simplify processes, improve usability and reduce recurring issues.
• Maintain documentation and contribute to system improvement projects.
• Collaborate with stakeholders to translate requirements into practical updates.
• Balance BAU activities with improvement initiatives and shifting priorities.
• Assist the Head of Digital and Platforms with prioritising support activities.

Skills

Troubleshooting

SaaS platforms

Stakeholder management

Adaptability

System administration

Tools

ConnectWise

Quosal

Enboarder

HubSpot

DeskDirector

N-able

QBO

BambooHR

ScalePad

SmileBack

Workable

Zapier

Wise-Sync

Lusha

VisualCare

ShiftCare

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Application Support Analyst to join our Applications team in Australia.

The Application Support Analyst supports CT's internal and BAU business systems, helping teams resolve day-to-day issues, improve workflows, and get more value from the tools they rely on. This role provides responsive application support, troubleshooting and user guidance across internal platforms.

What you’ll do:

• Provide day-to-day support for CT's internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
• Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
• Support and administer a varied portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare.
• Assist with system configuration, user administration, workflow changes and general system housekeeping.
• Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
• Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.
• Contribute to system improvement projects, including workflow enhancements, automation and application changes.
• Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
• Balance day-to-day support activities with improvement initiatives and changing business priorities.
• Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
• Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

What you’ll bring:

• Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment.
• Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations.
• Comfortable working across a diverse range of business applications and learning new systems quickly.
• Experience with platforms such as ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare or ShiftCare would be advantageous.
• Ability to work effectively across BAU support, system administration and small improvement projects.
• Strong stakeholder management skills, with the ability to understand user needs, clarify issues and deliver practical outcomes.
• A strong focus on reliable systems, consistent processes and internal customer service.
• Adaptable and comfortable managing competing priorities across different systems and types of work.
• Curious, proactive and willing to take initiative when investigating issues and identifying opportunities for improvement.

Why you’ll love working here:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.