Application Support Analyst

HAMB Systems Ltd.; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible onsite/remote work

Volunteer and wellbeing leave

Salary packaging options

Online learning access

Internal referral program

Job summary

HAMBS is seeking an Application Support Analyst to join our Adelaide team. You will provide technical support for our software systems, work with developers and end-users, and help improve our applications.

Ideal candidates have IT-related qualifications or equivalent experience, with solid knowledge of C#, ASP.NET, and SQL, plus API testing skills using Postman/SOAPUI/Elastic Stack. Flexible onsite/remote work and strong customer service mindset are valued.

Qualifications

• Tertiary IT qualification or relevant experience desirable.
• Proven experience in application support or similar role.
• Know-how of relational databases and SQL querying.
• Understanding of SDLC, QA, deployment and methodologies.
• Familiarity with C#, ASP.NET, .NET Core.
• Experience troubleshooting APIs with Postman/SoapUI/Elastic Stack.
• Strong customer service mindset and ITIL familiarity.

Responsibilities

• Provide service to customers and internal staff per HAMBS processes.
• Engage with stakeholders to support business processes and improvements.
• Manage and resolve assigned support tickets per SLA obligations.
• Update customers on incident and service request status.
• Prioritise problems and investigate to resolve issues in apps/services.
• Document and close problems per procedures.
• Perform in depth functional analysis of tickets.
• Serve as escalation point for team work.
• Prioritise and diagnose incidents and requests per procedures.
• Troubleshoot, resolve or escalate tickets to other support teams.

Skills

C#

ASP.NET

.NET Core

SQL

Relational Databases

API Testing

ITIL knowledge

Education

IT-related degree (desirable)

Tools

Postman

SoapUI

Elastic Stack

Job description

Job Description

Ready to leave a lasting impact on Australia's health industry?

Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia's private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, \"work\" is a vibrant experience. Our culture is driven by values that define us as United , Good Humans , Brave , and Awesome.

For more information about HAMBS and to explore our current career opportunities, visit:

About the Role

We are seeking an Application Support Analyst to join our Adelaide team. You will play a crucial role in providing technical support and resolving issues related to our applications and software systems. You will work closely with end-users, software developers, and other stakeholders to ensure the smooth operation of our applications, identify and resolve problems, and contribute to the ongoing improvement of our software systems.

Key Responsibilities

• Provide service to customers and internal staff in accordance with HAMBS Service Management processes.


• Engage with internal and external stakeholders in a positive manner and as required to support business processes and improvements.


• Ensure that assigned support tickets are actioned and completed as per the specification of our Service Level Agreement obligations.


• Communicate with customers regarding the status of incidents, service requests and problems where required.


• Assist in prioritisation of problem requests as required and ensure that appropriate action is taken to investigate and resolve problems in applications and services.


• Document and close problems according to agreed procedures as required.


• Perform in depth functional analysis of all tickets.


• Serve as a key escalation point for any work within your team.


• Prioritise and diagnose incidents and requests according to agreed procedures.


• Perform ticket management, troubleshooting and resolution or escalation to other support teams, according to the existing Incident Management Policy and Process.

About You

• Tertiary level qualifications in IT or related discipline (desirable), or relevant experience (essential).


• Proven experience in application support or a similar technical role.


• Familiarity with relational databases, SQL, and ability to write and execute queries.


• An understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.


• Familiarity with C#, ASP.Net, .NET Core.


• Experience with troubleshooting API's using tools such as Postman, SoapUI, Elastic Stack.


• Strong customer service mindset, with demonstrated ability to deliver customer value and high‑quality service.


• ITIL understanding and experience in incident and service request management processes.

Employee Benefits

• Flexible working options, both onsite and remote.


• Paid volunteer and wellbeing leave, with the option to purchase additional leave.


• Salary sacrificing and novated lease options.


• Access to an online learning system and world‑class internal and external training sessions.


• Internal employee referral program.