Sales - Community Specialist - Belconnen

Apple Inc.; Australia; Remote; AUD 52,000 - 66,000; Full time

Job summary

Apple Inc. in Belconnen, ACT, is seeking a Sales - Community Specialist to grow Apple’s product and services in partner stores.

You will engage with customers, provide product knowledge, run demonstrations, and help store staff stay up to date with Apple’s portfolio. In this full-time role (38 hours/week, Wed–Sun) or part-time (29 hours/week, Thu–Sun), you’ll deliver outstanding service, drive sales, and maintain merchandising standards.

Qualifications

• Availability to work regular schedule Wed–Sun for full-time shifts in partner stores.
• Strong customer service skills with ability to communicate product benefits clearly.
• Willingness to train and coach partner staff on Apple products and services.

Responsibilities

• Engage with customers in partner store environments to grow Apple’s product and service ecosystem.
• Conduct product demonstrations and help customers choose the right solutions.
• Educate and empower store staff on Apple portfolio and merchandising standards.
• Increase sales while delivering outstanding customer service and set‑up for new Apple devices.
• Maintain Apple fixtures and in‑store merchandising according to brand guidelines.

Job description

Sales - Community Specialist - Belconnen

Belconnen, Australian Capital Territory, Australia Sales and Business Development

The people here at Apple don’t just create products — they make the kind of wonder that’s revolutionised entire industries. Diversity of ideas encourages innovation that runs through everything we do, from unique technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The role aims to grow the Apple product and services in our partner stores. You will be held accountable for performance by providing excellent customer service, conducting product demonstrations to customers, and training the partner’s staff while ensuring all our merchandising standards are met.We encourage our partner staff through our forward-thinking style, love for technology, and passion for Apple every single day. You are a salesperson, leader and influencer within one or a number of multi-branded retail partner stores.

Description

• We engage with Authorised Apple Resellers to accelerate sales of Apple’s entire product and service ecosystem within their store environment.
• You speak directly to our customers, providing them with the right knowledge and value for them to make informed choices that best suits their needs.
• You educate and empower store staff to stay knowledgeable on the latest Apple product and services portfolio, deliver an extraordinary customer experience, and build a team of Apple brand advocates.
• Increasing sales and providing outstanding customer service while you deliver individual and group product demonstrations and help customers set up their new Apple products.
• You strive for perfection, ensuring Apple’s fixtures and merchandising elements are up to date and maintained according to Apple’s standards.
• You would be allocated to one of the below community should the interview rounds be successful:Full-time (38 hours weekly, Wed-Sun): All communities filled
• Part-time (~29 hours weekly, Thursday - Sun): Belconnen

Minimum Qualifications

• For full-timers, you should have availability to work on a regular schedule of Wednesday to Sundays (inclusive of both Saturday and Sunday) at our partner stores, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• For part-timers, the same while being scheduled from Thursday to Sundays (inclusive of both Saturday and Sunday)

Preferred Qualifications

• See the world in the eyes of the customers and partners by deeply understanding their business needs, challenges, and concerns.
• Believe that communication is critical to success. You actively listen and discuss the possibilities with customers and teammates alike.
• Quick on your feet and connect and influence the right people inside and outside of Apple; you are trusted and comfortable in challenging situations.
• Apple does not cut corners in products or business. You bring the highest integrity, honesty, and accountability in all you do daily.
• Open to feedback and relate well to all kinds of people. When faced with an exciting opportunity, you know whom to connect with and when. People know you as a true collaborator who knows what it takes to win.
• Empower others to learn, be curious, and ultimately share your passion for the Apple Story.
• Strive for excellence in everything you do. You have a don’t give up attitude and finish, especially in the face of resistance or setbacks.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace