APAC Remote Customer Support Specialist — On-Chain

Relay; Australia; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Equity package

Comprehensive health benefits

Flexible PTO

Job summary

Relay is seeking a Customer Support Specialist to triage tickets, investigate issues, and improve systems for customers and the team. You will own front-line support within APAC time zones (UTC-1 to UTC+4) and may need weekend coverage on a Saturday-Wednesday schedule.

The role emphasizes understanding on-chain flows and backend logs for efficient resolutions. You will collaborate with engineering to escalate issues with proper context, and you will help translate support work into durable

Qualifications

• 3+ years of customer or technical support in tech.
• Excellent written and verbal communication skills.
• Fluency with everyday AI tools and tech tools.
• Ability to triage competing priorities in real time.
• Track record turning recurring issues into improvements.

Responsibilities

• Own front-line support during specified time zones.
• Triaged and debug customer issues using logs and records.
• Build fluency with on-chain transaction flows for users.
• Escalate issues to engineering with context for fast fixes.
• Contribute to automation, docs, and self-serve tooling.

Skills

3+ years experience

Excellent communication

AI tools fluency

Real-time prioritization

Detail-oriented

Job description

Relay is seeking a Customer Support Specialist to triage tickets, investigate issues, and improve systems for customers and the team. You will own front-line support within APAC time zones (UTC-1 to UTC+4) and may need weekend coverage on a Saturday-Wednesday schedule.

The role emphasizes understanding on-chain flows and backend logs for efficient resolutions. You will collaborate with engineering to escalate issues with proper context, and you will help translate support work into durable