APAC Product Support Leader

ProfilHQ; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Equipment budget

Education budget

Job summary

Ashby is seeking a Manager of Product Support for the APAC region. You will lead a team of Technical Support Specialists and partner with Product, Engineering, and Customer Success to shape scalable support globally.

The role requires building processes in an ambiguous, fast-growing environment while focusing on customer advocacy and team development. You will report to the Head of Support with a growing team of about five specialists.

Qualifications

• Proven track record of leading and growing high-performing B2B SaaS support teams.
• Strong analytical mindset with data-driven decision making.
• Ability to operate in ambiguity and balance strategy with execution.

Responsibilities

• Lead APAC product support team and align with cross-functional leaders.
• Develop and implement effective support strategies and KPIs.
• Scale support operations to meet company goals.

Job description

Ashby is seeking a Manager of Product Support for the APAC region. You will lead a team of Technical Support Specialists and partner with Product, Engineering, and Customer Success to shape scalable support globally.

The role requires building processes in an ambiguous, fast-growing environment while focusing on customer advocacy and team development. You will report to the Head of Support with a growing team of about five specialists.