APAC Product Support Leader

Ashby; Warrnambool; Presencial; AUD 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited PTO

Stock options

Equipment budget

Education budget

Competitive compensation

Resumo da oferta

Ashby is seeking a Manager of Product Support for the APAC region. You will lead a team of Technical Support Specialists and collaborate with a broader leadership group to scale exceptional customer experiences globally.

You will own regional support operations, partner with Product and Engineering, and drive continuous improvement while balancing strategic foresight with hands-on execution.

Qualificações

• Proven track record leading high-performing B2B SaaS support teams.
• Ability to translate customer needs into scalable support processes.
• Strong collaboration with product, engineering, and customer success teams.

Responsabilidades

• Lead and grow the APAC product support team (~5 initially).
• Partner with Support, Product, and Engineering to implement support strategies.
• Monitor KPIs and escalate issues to maintain SLAs and quality.
• Shape and scale Support operations across the APAC region.
• Foster professional growth and a positive team culture.

Conhecimentos

Leadership

Systems thinking

Customer focus

Technical background

Data analysis

Support tooling

Ferramentas

Ticketing systems

Analytics platforms

Help Center

Descrição da oferta de emprego

Ashby is seeking a Manager of Product Support for the APAC region. You will lead a team of Technical Support Specialists and collaborate with a broader leadership group to scale exceptional customer experiences globally.

You will own regional support operations, partner with Product and Engineering, and drive continuous improvement while balancing strategic foresight with hands-on execution.