Apac Energy Market Analyst (Support) – Customer Success

Energy Exemplar Pty Ltd; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Marsh is seeking a talented professional to join the Financial Lines team. The role is based in Sydney or Melbourne with a hybrid arrangement requiring at least three days in the office each week.

You will manage D&O, professional indemnity, and other financial lines claims, delivering expert technical advice and maintaining strong client relationships for SME to large ASX clients.

Qualifications

• 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and ANZIIF qualifications are advantageous but not required.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their agents.

Responsibilities

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high-quality technical advice and support to clients from initial submission to final settlement.
• Advise clients and brokers on policy coverage and interpretation; advocate for clients regarding insurer denials.
• Respond to queries from brokers and clients; liaise with clients, insurers, claimants, and providers.

Skills

Insurance claims exp.

Financial lines

Client advocacy

Communication skills

Education

Law Degree

ANZIIF qualifications

Job description

We are seeking a talented individual to join our Financial Lines team at Marsh. This role will be either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will provide high-level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage. You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients, building trust, delivering exceptional service, and maintaining effective working relationships.

We will count on you to:

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high-quality technical advice and support to clients, from the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
• Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
• Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the company’s processes and Client Service Agreements.
• Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

What you need to have:

• Ideally someone with 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous but not a prerequisite.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

What makes you stand out:

• Willingness to go the extra mile for client satisfaction.
• Ambition to build a solid career foundation in the insurance industry.
• Excellent interpersonal skills and the ability to work well in a team or autonomously.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.