Senior Financial Lines Claims Analyst - Delegated Authority

Oceanic Consulting Group; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Marsh seeks a Senior Underwriter, Financial Lines (Team Lead) in Sydney. Lead a 3‑person team, oversee complex Professional Indemnity and Financial Lines, and negotiate terms with brokers. Hybrid role requiring three office days per week, with SME to corporate clients and D&O, PI, and other financial lines focus.

You will mentor colleagues, set underwriting guidelines, and drive portfolio growth while delivering high‑quality technical advice and maintaining strong client relationships.

Qualifications

• 2+ years of insurance claims experience, preferably in financial lines.
• Law Degree and ANZIIF qualifications will be advantageous but not prerequisites.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers and their agents.

Responsibilities

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high‑quality technical advice and support to clients from notification to final settlement.
• Offer technical policy coverage guidance, advocating for clients with insurer denials.
• Liaise with clients, brokers, insurers, claimants and external providers to resolve matters.
• Manage moderate to complex claims in line with company processes and SLAs.
• Identify opportunities for claims referrals and collaborate with the Advocacy team.

Skills

Insurance claims experience

Communication skills

Relationship building

Education

Law Degree

ANZIIF qualifications

Job description

Senior Underwriter, Financial Lines (Team Lead) | Sydney

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants provide career advice and opportunities across Underwriting, Broking, Claims, Risk and other specialist insurance disciplines, working with leading insurers, underwriting agencies and brokerages throughout Australia.

About the Organisation

Our client is a specialist insurance provider with a growing presence in the Australian market. The business combines local underwriting expertise with the resources, technology and capability of a global specialist insurance group. Its Australian portfolio includes Financial Lines, Casualty and Accident & Health, with Professional Indemnity a core part of the local offering.

About the Role

This is a Senior Underwriter role with team leadership. You will lead a team of 3 in Sydney, with scope to grow the team as the portfolio grows.

The role needs a strong technical underwriter and a strong people leader.

Your responsibilities will include:

• Underwriting complex Professional Indemnity and Financial Lines risks within your authority;
• Leading, coaching and developing a team of 3 underwriters;
• Reviewing and signing off referrals from the team;
• Negotiating terms, conditions and pricing with brokers;
• Building and holding senior broker relationships across the Sydney market;
• Owning portfolio growth, retention and profitability targets; and
• Contributing to underwriting guidelines, pricing and team growth plans.

About You

• Senior Financial Lines or Professional Indemnity underwriting experience, from an underwriting agency or insurer;
• Team leadership, 2IC or mentoring experience;
• Strong technical knowledge of wordings, pricing and risk selection;
• Strong written and verbal communication.

We are seeking a talented individual to join our Financial Lines team at Marsh. This role will be either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will provide high‑level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage. You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients, building trust, delivering exceptional service, and maintaining effective working relationships.

We will count on you to:

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high‑quality technical advice and support to clients, from the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
• Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
• Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the company’s processes and Client Service Agreements.
• Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

What you need to have:

• Ideally someone with 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous but not a prerequisite.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

What makes you stand out:

• Willingness to go the extra mile for client satisfaction.
• Ambition to build a solid career foundation in the insurance industry.
• Excellent interpersonal skills and the ability to work well in a team or autonomously.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Company: Marsh

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com or follow us on LinkedIn or X. Marsh is committed to creating a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.