APAC Director, Patient & Customer Experience

Johnson & Johnson Innovative Medicine; Sydney; On-site; AUD 220,000 - 300,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking a senior leader to drive APAC patient experience and patient support programs. You will shape regional strategy, partner with commercial and technology teams, and ensure compliant, data-driven initiatives across multiple markets in APAC.

You will lead cross-functional teams to embed digital engagement, link CX to field activity, and measure outcomes, with a strong emphasis on patient outcomes and business impact.

Qualifications

• Senior leader with regional strategy experience.
• Experience with patient-centric programs and CX initiatives.
• Strong governance, compliance and policy understanding.

Responsibilities

• Define and lead APAC PX strategy to advance patient outcomes and market impact.
• Own the regional PxP Business Product Owner responsibilities and collaborate with Technology partners.
• Embed digital engagement to improve field execution and marketing effectiveness across APAC.
• Define adoption metrics and drive value realization with cross-functional stakeholders.
• Partner with Legal, Privacy & Compliance to ensure responsible use of patient data.

Skills

Cross-functional leadership

Strategic thinking

Digital CX strategy

CRM & engagement

Stakeholder management

Education

Tertiary qualification in medicine, pharmacy, life science, business or related discipline

Job description

Johnson & Johnson Innovative Medicine is seeking a senior leader to drive APAC patient experience and patient support programs. You will shape regional strategy, partner with commercial and technology teams, and ensure compliant, data-driven initiatives across multiple markets in APAC.

You will lead cross-functional teams to embed digital engagement, link CX to field activity, and measure outcomes, with a strong emphasis on patient outcomes and business impact.