APAC CX Advisory Leader — AI Transformation

Genesys; Australia; On-site; AUD 250,000 - 380,000; Full time

Benefits offered by this job

Flexible work culture

Learning & development

Paid volunteer time

Well-being resources

Job summary

Genesys is seeking a Senior Director of CX Advisory for the APAC region based in Australia. You will lead the regional CX advisory practice, shape strategy, and align with Sales, Customer Success, and Product to drive AI-enabled customer transformations.

Responsibilities include building a high-performing team, defining governance, and delivering measurable outcomes for executive clients across APAC, with 30-40% travel and a strong emphasis on cross-functional leadership and enterprise

Qualifications

• 10+ years in management consulting, CX or enterprise advisory.

Responsibilities

• Lead and grow the APAC CX Advisory practice with regional strategy.

Skills

Executive leadership

CX consulting

AI transformation

Strategy development

C-level engagement

People leadership

Education

Bachelor's degree in Business, Technology, or related discipline

Job description

Genesys is seeking a Senior Director of CX Advisory for the APAC region based in Australia. You will lead the regional CX advisory practice, shape strategy, and align with Sales, Customer Success, and Product to drive AI-enabled customer transformations.

Responsibilities include building a high-performing team, defining governance, and delivering measurable outcomes for executive clients across APAC, with 30-40% travel and a strong emphasis on cross-functional leadership and enterprise