APAC Cloud Support & Solutions Consultant

NeoXam; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

NeoXam Australia is expanding its APAC team and seeks an experienced Technical Support & Cloud Consultant to support APAC clients, presales, and services, with base in Sydney or Melbourne. You’ll liaise with HQ in France, manage APAC support, and collaborate with Singapore and India teams to optimize NeoXam solutions.

You will handle first-line analysis, drive fixes in Java, and document Datahub features while mentoring the APAC support team and coordinating cloud migrations.

Qualifications

• Engineering degree or Master’s in a relevant field.
• 4–6 years in financial software implementation or IT projects.
• Experience with XML APIs, web services and application servers.

Responsibilities

• Be the liaison of the software development teams in France HQ and manage APAC support.
• Be the first technical contact for APAC clients and provide product support expertise.
• Support sales consultancy during the sales phase and project implementation.
• Manage internal copies of client environments.
• Perform first-level analysis: anomalies, evolutions, reproduction of problems.
• Resolve client issues from first analysis to Java fixes and ticket management.
• Document Datahub knowledge from a support perspective.
• Oversee day-to-day APAC Support tickets and conference calls.
• Coordinate performance optimization requests with R&D.
• Monitor and manage cloud resources to meet production goals.
• Troubleshoot cloud-based solutions and implement enhancements.
• Plan data migrations to the cloud and participate in migrations.
• Manage installation or upgrade of NeoXam solutions.

Skills

XML APIs

Webservices (SOAP/REST)

Web Application Servers

Messaging

Swing/SWT UI

Unix/Windows OS

SQL DBMS (Oracle/SQL Server)

Scrum/Agile

Git

Unix commands

Code peer reviews

English fluency

Education

Engineering Degree / Master’s

Tools

Eclipse

Git

Tomcat/JBoss/WebSphere

Job description

NeoXam Australia is expanding its APAC team and seeks an experienced Technical Support & Cloud Consultant to support APAC clients, presales, and services, with base in Sydney or Melbourne. You’ll liaise with HQ in France, manage APAC support, and collaborate with Singapore and India teams to optimize NeoXam solutions.

You will handle first-line analysis, drive fixes in Java, and document Datahub features while mentoring the APAC support team and coordinating cloud migrations.