ANZ Restaurant Success & Growth Manager

The Role And Team; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Role And Team is seeking a Customer Success Manager to own a portfolio of restaurant accounts across Australia and New Zealand, acting as the primary day-to-day contact and partner. You will drive launches, performance reviews, product adoption, and issue resolution to deliver measurable value for partners and Uber.

You will collaborate with Account Executives and stakeholders to translate merchant data into actionable plans, shape commercial proposals, and ensure execution aligns with

Qualifications

• 5+ years in B2B operations, customer success, account management, or retail/food management.
• Comfortable working with operational and commercial metrics to drive decisions.
• Experience discussing APIs, system integrations, and implementation dependencies with technical teams.

Responsibilities

• Partner relationship management: Build long-term relationships with restaurant decision-makers across Australia and New Zealand, maintaining active account plans and leading business reviews with local and global stakeholders.
• Launch and integration management: Lead merchant onboarding and store rollouts by coordinating technical readiness, testing, and operational enablement with product and engineering teams.
• Performance and insights: Monitor key delivery and financial metrics using merchant dashboards, pinpointing performance gaps to deliver clear, actionable recommendations to partners and leadership.
• Growth and account planning: Collaborate with merchants to increase direct delivery volume, co-creating joint growth plans and supporting account executives during contract discussions.
• Cross-functional execution: Coordinate issue resolution across regional and global functions, surfacing recurring product or process gaps to drive ongoing improvements.

Skills

B2B operations

Customer success

Account management

APIs & integrations

Data-driven decisions

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Economics

Job description

The Role And Team is seeking a Customer Success Manager to own a portfolio of restaurant accounts across Australia and New Zealand, acting as the primary day-to-day contact and partner. You will drive launches, performance reviews, product adoption, and issue resolution to deliver measurable value for partners and Uber.

You will collaborate with Account Executives and stakeholders to translate merchant data into actionable plans, shape commercial proposals, and ensure execution aligns with